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Difference between revisions of "Customer Intelligence (CI)"

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Revision as of 23:04, 30 November 2021

Customer Intelligence (CI) is the collection and analysis of large amounts of data that organizations use to determine the best, most effective ways to interface and interact with their customers. Details and activities that are gathered about customers are analyzed to gain deeper understanding and build more meaningful business relationships.[1]

  1. Definition - What Does Customer Intelligence Mean? Cognizant