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| − | '''Event [[Management]]''', as defined by [[ITIL (Information Technology Infrastructure Library)|ITIL]], is the [[process]] that monitors all events that occur through the [[IT Infrastructure|IT infrastructure]]. It allows for normal operation and also detects and escalates exception conditions. An event can be defined as any detectable or discernible occurrence that has significance for the management of the [[IT Infrastructure]] or the delivery of [[IT Services (Information Technology Services)|IT service]] and [[evaluation]] of the impact a deviation might cause to the services. Events are typically notifications created by an IT [[service]], [[Configuration Item (CI)|Configuration Item (CI)]] or monitoring tool.<ref>Definition - What is Event Management in ITIL? [https://en.wikipedia.org/wiki/Event_management_(ITIL) Wikipedia]</ref> | + | '''Event Management''', as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions. An event can be defined as any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of IT service and evaluation of the impact a deviation might cause to the services. Events are typically notifications created by an IT service, [[Configuration Item (CI)|Configuration Item (CI)]] or monitoring tool.<ref> [https://en.wikipedia.org/wiki/Event_management_(ITIL) Definition - What is Event Management in ITIL?-Wikipedia]</ref> |
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| | == See Also == | | == See Also == |
| | <div style="column-count:2;-moz-column-count:3;-webkit-column-count:3"> | | <div style="column-count:2;-moz-column-count:3;-webkit-column-count:3"> |
| − | [[ITIL Availability Management]]<br />
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| − | [[ITIL Continual Service Improvement (CSI)]]<br />
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| − | [[ITIL (Information Technology Infrastructure Library)]]<br />
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| − | [[ITIL Facilities Management]]<br />
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| − | [[ITIL Problem Management]]<br />
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| − | [[ITIL Service Delivery]]<br />
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| − | [[ITIL Service Design]]<br />
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| − | [[ITIL Service Lifecycle]]<br />
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| − | [[ITIL Service Operation]]<br />
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| − | [[ITIL Service Strategy]]<br />
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| − | [[ITIL Service Transition]]<br />
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| − | [[ITIL Service Value Chain (SVC)]]<br />
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| − | [[ITIL Service Value System (SVS)]]<br />
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| − | [[Service Portfolio Management]]<br />
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| − | [[Service Portfolio]]<br />
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| − | [[Service Catalog]]<br />
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| − | [[Service Catalog Management]]<br />
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| − | [[IT_Governance|IT Governance]]<br />
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| − | [[IT Infrastructure]]<br />
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| − | [[IT Operations (Information Technology Operations)]]<br />
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| − | [[COBIT_(Control_Objectives_for_Information_and_Related_Technology)|Control Objectives for Information and Related Technology (COBIT)]]<br />
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| − | [[Balanced_Scorecard|Balanced Scorecard]]<br />
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| − | [[Enterprise_Risk_Management_(ERM)|Enterprise Risk Management (ERM)]]<br />
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| − | [[Risk_Management|Risk Management]]<br />
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| − | [[IT_Strategy_(Information_Technology_Strategy)|IT Strategy (Information Technology Strategy)]]<br />
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| − | [[Business_Strategy|Business Strategy]]<br />
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| − | [[Corporate_Governance|Corporate Governance]]<br />
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| − | [[Corporate_Strategy|Corporate Strategy]]<br />
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| − | [[Enterprise_Architecture|Enterprise Architecture]]<br />
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| − | [[COSO_Internal_Control_Integrated_Framework|COSO Internal Control- Integrated Framework]]<br />
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| − | [[Compliance|Compliance]]<br />
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| | </div> | | </div> |
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