Chief Information Officer (CIO) - Revision history

User at 15:19, 28 August 2023

2023-08-28T15:19:25Z

User at 15:14, 28 August 2023

2023-08-28T15:14:58Z

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User at 00:27, 19 January 2023

2023-01-19T00:27:01Z

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User at 15:08, 13 January 2023

2023-01-13T15:08:03Z

User at 01:44, 19 December 2022

2022-12-19T01:44:25Z

User at 16:57, 15 December 2022

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 These distinctions are arbitrary so the roles are used interchangeably and increasingly being ignored with the CTO role morphing into the Enterprise Architect role and the CIO becoming the head of IT. In some organizations, CTO is given to the head of the entire IT department. In others, the CTO reports to the CIO. On rare occasion a CIO job title reports to the CTO job title.
-Indeed, the differences between the CIO and CTO roles have many different takes. Here is one: <ref>CIO Vs. CTO - What's the Difference [https://christopherjcoleman.wordpress.com/2012/12/02/cio-vs-cto-whats-the-difference/ Chris Coleman]</ref>
+Indeed, the differences between the CIO and CTO roles have many different takes. Here is one: <ref>[https://cioindex.com/toolkit/cio-cto-chief-information-officer-chief-technology-officer/ CIO Vs. CTO - What's the Difference ]</ref>
 *The Chief Information Officer (CIO)
 The CIO is internally faced and focused on the company’s bottom line – how to improve internal communication, PMO management, and process control. The CIO is generally focused on improving the efficiency of internal processes in order to guarantee effective communication, maximize productivity, and keep the organization running efficiently. This is an operations role and since it is internally facing the CIO is typically responsible for Infrastructure, Service Delivery, PMO, etc.
@@ Line 125: / Line 125: @@
 #[[Digital Transformation (DX)]]
 #[[Chief Technology Officer (CTO)]]
-#CISO (Chief Information Security Officer)]]
+#CISO (Chief Information Security Officer)
 #IT Project Management
 #[[IT Operations (Information Technology Operations)]]

@@ Line 119: / Line 119: @@
 == See Also ==
 #[[Leadership]]
-#[[IT Management]]
+#[[IT Management (Information Technology Management)]]
 #[[IT Governance]]
 #[[Enterprise Architecture]]
 #[[Business IT Alignment]]
-#[[Digital Transformation]]
+#[[Digital Transformation (DX)]]
-#[[CTO (Chief Technology Officer)]]
+#[[Chief Technology Officer (CTO)]]
-#[[CISO (Chief Information Security Officer)]]
+#CISO (Chief Information Security Officer)]]
-#[[IT Project Management]]
+#IT Project Management
-#[[IT Operations]]
+#[[IT Operations (Information Technology Operations)]]
-#[[Technology Roadmap]]
+#[[IT Roadmap|Information Technology Roadmap]]
-#[[Data Privacy and Security]]
+#[[Data Privacy]]
 #[[Change Management]]
 #[[Strategic Alignment]]

@@ Line 55: / Line 55: @@
 *IT Strategy
 *IT Governance
-*E-Business]]
+*E-Business
 *Enterprise Architecture
 *IT Operations

@@ Line 37: / Line 37: @@
 The CIO role has evolved through three distinct phases. Just as our thinking on technology has evolved so has the role of the CIO.
 *CIO 1.0: (IT is a resource) First, technology was a utility - used to conduct business. Starting as an “IT Manager” or “Head of IT” or “ EDP Manager” the CIO role was responsible for installing and maintaining computers – hardware, software, networks. Business uses technology. Technology is a utility. CIO 1.0 keeps the technology humming.
-*CIO 2.0: (IT is a strategic resource) As technology evolved to being a competitive asset - used to create competitive advantage, the CIO's responsibility changed from managing computers to making them useful. The expectation of the CIO role became to deploy technology in line with business needs. Second-generation CIOs were expected to [[Business IT Alignment|create an IT strategy that supports Business Strategy]]. Business needs technology. Technology is a strategic asset. Business leads, and the CIO follows closely in sync. CIO 2.0 performs business-IT alignment.
+*CIO 2.0: (IT is a strategic resource) As technology evolved to being a competitive asset - used to create competitive advantage, the CIO's responsibility changed from managing computers to making them useful. The expectation of the CIO role became to deploy technology in line with business needs. Second-generation CIOs were expected to create an [[IT Strategy (Information Technology Strategy)|IT Strategy]]  that supports [[Business Strategy]]. Business needs technology. Technology is a strategic asset. Business leads, and the CIO follows closely in sync. CIO 2.0 performs business-IT alignment.
 *[https://cioindex.com/toolkit/what-is-cio-3-0/ CIO 3.0]: (IT Drives Competitive Advantage) The advent of internet left businesses flat footed - who was responsible? Could the CIO 2.0, the technology enabler, deal with this catastrophe? Absolutely not. So, how do we deal with the next wave of Disruptive Technology - how do we deal with technology innovation whose pace is accelerating at the speed of light? Hello, CIO 3.0.
@@ Line 126: / Line 126: @@
 #[[CTO (Chief Technology Officer)]]
 #[[CISO (Chief Information Security Officer)]]
 #[[IT Project Management]]
 #[[IT Operations]]

@@ Line 1: / Line 1: @@
 == Definition of the CIO Role ==
 '''Who is a Chief Information Officer or CIO?'''<br />
-'''Chief Information Officer (CIO)''' is the title given to the head of the information technology department or function in an organization. The "C" or "chief" in the role name is added to reflect equivalence in influence and seniority with the other "C-Suite" roles such as CEO (Chief Executive Officer), COO (Chief Operating Officer), CFO (Chief Financial Officer), CMO (Chief Marketing Officer), and CPO (Chief Procurement Officer). As head of the IT Function, a CIO manages the complete life-cycle of Information Technology - identify, select, build, deploy, monitor, and fix the IT asset.
+'''Chief Information Officer (CIO)''' is the title given to the head of the [[IT Organization (information technology organization)|IT Organization]] or department in an organization. The "C" or "chief" in the role name is added to reflect equivalence in influence and seniority with the other "C-Suite" roles such as CEO (Chief Executive Officer), COO (Chief Operating Officer), CFO (Chief Financial Officer), CMO (Chief Marketing Officer), and CPO (Chief Procurement Officer). As head of the IT Function, a CIO manages the complete life-cycle of Information Technology - identify, select, build, deploy, monitor, and fix the IT asset.
@@ Line 118: / Line 118: @@
 == See Also ==
-*[[Leadership]]
+#[[Leadership]]
 == References ==
 <references/>

@@ Line 1: / Line 1: @@
 == Definition of the CIO Role ==
 '''Who is a Chief Information Officer or CIO?'''<br />
-'''Chief Information Officer (CIO)''' is the title given to the head of the information technology department or function in an organization. The "C" or "chief" in the role name is added to reflect equivalence in influence and seniority with the other "[[C-Suite]]" roles such as CEO (Chief Executive Officer), COO (Chief Operating Officer), CFO (Chief Financial Officer), CMO (Chief Marketing Officer), and CPO (Chief Procurement Officer). As head of the [[IT Organization (information technology organization)|IT Function]], a CIO manages the complete life-cycle of [[Information Technology (IT)|Information Technology]] - identify, select, build, deploy, monitor, and fix the [[IT Asset (Information Technology Asset)|IT asset]].
+'''Chief Information Officer (CIO)''' is the title given to the head of the information technology department or function in an organization. The "C" or "chief" in the role name is added to reflect equivalence in influence and seniority with the other "C-Suite" roles such as CEO (Chief Executive Officer), COO (Chief Operating Officer), CFO (Chief Financial Officer), CMO (Chief Marketing Officer), and CPO (Chief Procurement Officer). As head of the IT Function, a CIO manages the complete life-cycle of Information Technology - identify, select, build, deploy, monitor, and fix the IT asset.
@@ Line 9: / Line 9: @@
 == CIO Responsibilities ==
 '''What does a Chief Information Officer or CIO do?'''<br />
-*Create [[Business Value|business value]] through technology <ref>What is the Main job of the CIO? [https://www.thebalancecareers.com/business-or-it-what-s-the-main-job-of-a-cio-2071252 The Balance Careers] </ref>
+*Create business value through technology <ref>What is the Main job of the CIO? [https://www.thebalancecareers.com/business-or-it-what-s-the-main-job-of-a-cio-2071252 The Balance Careers] </ref>
 *Strategic planning of business growth objectives
-*Ensure tech systems and procedures lead to outcomes in line with [[Business Goals]]
+*Ensure tech systems and procedures lead to outcomes in line with Business Goals
 *Oversee the development of customer service platforms
 *Manage IT and development team personnel
-*Approve vendor negotiations and [[IT Architecture]]
+*Approve vendor negotiations and IT Architecture
-*[[Information Risk Management (IRM)|Information risk management (IRM)]]
+*Information risk management (IRM)
 *Establish IT policies, IT strategies, and IT standards
 *Develop and approve technology futures and budgets <ref>CIO Job Description [https://www.betterteam.com/cio-job-description BetterTeam]</ref>
@@ Line 38: / Line 38: @@
 *CIO 1.0: (IT is a resource) First, technology was a utility - used to conduct business. Starting as an “IT Manager” or “Head of IT” or “ EDP Manager” the CIO role was responsible for installing and maintaining computers – hardware, software, networks. Business uses technology. Technology is a utility. CIO 1.0 keeps the technology humming.
 *CIO 2.0: (IT is a strategic resource) As technology evolved to being a competitive asset - used to create competitive advantage, the CIO's responsibility changed from managing computers to making them useful. The expectation of the CIO role became to deploy technology in line with business needs. Second-generation CIOs were expected to [[Business IT Alignment|create an IT strategy that supports Business Strategy]]. Business needs technology. Technology is a strategic asset. Business leads, and the CIO follows closely in sync. CIO 2.0 performs business-IT alignment.
-*[https://cioindex.com/toolkit/what-is-cio-3-0/ CIO 3.0]: (IT Drives [[Competitive Advantage]]) The advent of internet left businesses flat footed - who was responsible? Could the CIO 2.0, the technology enabler, deal with this catastrophe? Absolutely not. So, how do we deal with the next wave of [[Disruptive Technology]] - how do we deal with technology innovation whose pace is accelerating at the speed of light? Hello, CIO 3.0.
+*[https://cioindex.com/toolkit/what-is-cio-3-0/ CIO 3.0]: (IT Drives Competitive Advantage) The advent of internet left businesses flat footed - who was responsible? Could the CIO 2.0, the technology enabler, deal with this catastrophe? Absolutely not. So, how do we deal with the next wave of Disruptive Technology - how do we deal with technology innovation whose pace is accelerating at the speed of light? Hello, CIO 3.0.
 Increasingly, the CIO's responsibility is changing from enabling the business to driving innovation. Technology creates markets. Technology is a competitive weapon. CIO 3.0 is a technology-savvy innovator who anticipates the next disrupting technology coming down the pike which has the potential to demolish an organization. S/he informs, educates, and helps adapt/retool the business to deal with the impending threat. Most importantly, s/he creates new opportunities for businesses to leverage emerging technologies to create shareholder value.
@@ Line 53: / Line 53: @@
 == CIO Skills ==
-*[[IT Strategy (Information Technology Strategy)|IT Strategy]]
+*IT Strategy
-*[[IT Governance]]
+*IT Governance
-*[[E-Business]]
+*E-Business]]
-*[[Enterprise Architecture]]
+*Enterprise Architecture
-*[[IT Operations (Information Technology Operations)|IT Operations]]
+*IT Operations
-*[[IT Sourcing (Information Technology Sourcing)|IT Sourcing]]
+*IT Sourcing
-*[[Leadership]]
+*Leadership
@@ Line 81: / Line 81: @@
 == CIO Reporting Relationship ==
-CIO commonly reports to the Chief Executive Officer (CEO), Chief Financial Officer (CFO), or Chief Operating Officer (COO). With the advent of the internet and the deep interconnection between marketing and IT, of late, CIO role is starting to report to the Chief Marketing Officer (CMO) or alternatively, the roles of CIO and CMO are merging onto the role of the [[Chief Digital Officer (CDO)]].
+CIO commonly reports to the Chief Executive Officer (CEO), Chief Financial Officer (CFO), or Chief Operating Officer (COO). With the advent of the internet and the deep interconnection between marketing and IT, of late, CIO role is starting to report to the Chief Marketing Officer (CMO) or alternatively, the roles of CIO and CMO are merging onto the role of the Chief Digital Officer (CDO).
 == CIO Vs CTO ==
-A CIO is a strategist, a CTO is a technologist.
+A CIO is a strategist, a [[Chief Technology Officer (CTO)|CTO]] is a technologist.
 *CIO role concerns itself with using technology to create business value with a focus on business IT Alignment
 *CTO role concerns itself with the effective and efficient deployment of technology with a focus on architecture
-These distinctions are arbitrary so the roles are used interchangeably and increasingly being ignored with the CTO role morphing into the Enterprise Architect role and the CIO becoming the head of IT. In some organizations,[[Chief_Technology_Officer_(CTO)|CTO]] is given to the head of the entire IT department. In others, the CTO reports to the CIO. On rare occasion a CIO job title reports to the CTO job title.
+These distinctions are arbitrary so the roles are used interchangeably and increasingly being ignored with the CTO role morphing into the Enterprise Architect role and the CIO becoming the head of IT. In some organizations, CTO is given to the head of the entire IT department. In others, the CTO reports to the CIO. On rare occasion a CIO job title reports to the CTO job title.
 Indeed, the differences between the CIO and CTO roles have many different takes. Here is one: <ref>CIO Vs. CTO - What's the Difference [https://christopherjcoleman.wordpress.com/2012/12/02/cio-vs-cto-whats-the-difference/ Chris Coleman]</ref>
@@ Line 100: / Line 100: @@
 == Transformative CIO<ref>The Five Traits of a Transformative Chief Information Officer [https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/the-cio-challenge-modern-business-needs-a-new-kind-of-tech-leader McKinsey]</ref> ==
 For IT to become a driver of value, the transformative CIO needs a new set of skills and capabilities that embody a more expansive role. In working on tech transformations with hundreds of CIOs, McKinsey & Co. identified five CIO traits that they believe are markers of success. These skills are the tools that enable a CIO’s ability to transform IT. And in an increasingly tech-driven business landscape, they position CIOs as legitimate contenders to lead businesses as well.
-*Business leader: To help technology generate business value, the transformative CIO has to understand business strategy. Companies with top IT organizations are much more likely than others to have the CIO very involved with shaping the [[Business Strategy]] and agenda, and strong performance on core IT tasks enables faster progress against a company’s digital goals. CIOs who can make this leap tend to take the following actions.
+*Business leader: To help technology generate business value, the transformative CIO has to understand business strategy. Companies with top IT organizations are much more likely than others to have the CIO very involved with shaping the Business Strategy and agenda, and strong performance on core IT tasks enables faster progress against a company’s digital goals. CIOs who can make this leap tend to take the following actions.
-**Learn the business inside and out: The scope of an IT transformation means that CIOs must be prepared to interact with the business in different ways. We have found, for example, that the best CIOs go far beyond meeting with the C-suite or attending strategy meetings. They invest time with functional and business-unit leaders and managers to gain an in-depth understanding of business realities on the ground and go out of their way to develop a nuanced and detailed understanding of customer issues. CIOs do this by continually reviewing customer-satisfaction reports, regularly monitoring customer-care calls, and participating in user forums to hear direct feedback.
+**Learn the business inside and out: The scope of an IT transformation means that CIOs must be prepared to interact with the business in different ways. We have found, for example, that the best CIOs go far beyond meeting with the C-suite or attending strategy meetings. They invest time with functional and business-unit leaders and managers to gain an in-depth understanding of business realities on the ground and go out of their way to develop a nuanced and detailed understanding of customer issues. CIOs do this by continually reviewing customer satisfaction reports, regularly monitoring customer-care calls, and participating in user forums to hear direct feedback.
 **Take responsibility for initiatives that generate revenue: CIOs can further develop business acumen by taking responsibility for initiatives that generate business impact, such as building an e-commerce business, or by working with a business-unit leader to launch a digital product and then measure success by business-impact key performance indicators (KPIs), not technology KPIs. Such efforts allow CIOs to build a deep understanding of the business implications of technology, such as customer abandonment because of slow download times on a site or other poor user experiences.
 **Get on boards: Developing a deeper well of business knowledge often requires CIOs to extend their networks beyond the organization. One of the best ways to do that is by joining the board of another company. A third of the boards of companies within the Fortune 500 today include a former CIO or CTO, and that number continues to increase.
@@ Line 118: / Line 118: @@
 == See Also ==
-*[[E-Strategy]]
+*[[Leadership]]
 == References ==
 <references/>

← Older revision		Revision as of 14:02, 14 January 2023
Line 78:		Line 78:
	*Vice President (IT)		*Vice President (IT)
	*IT Director		*IT Director
−
−	~~== Relationships within the Organization ==~~
−	~~As the head of the technology organization, a CIO must forge relationships with key stakeholders across the organization to be successful in their role.~~
−
−	~~=== Board of Directors ===~~
−	~~Increasingly, a CIO must maintain a good relationship with their board so IT receives priority, direction, and governance that are key to its success. In some organizations, a CIO is on the board.~~
−
−	~~=== C-Suite Relationships ==~~
−
−	*CEO: The CIO is responsible for aligning IT strategy with the overall business strategy, which is set by the CEO. A strong relationship with the CEO is essential to ensure that IT initiatives are aligned with the organization's goals and objectives.
−	*CMO: The CIO needs to work closely with the CMO to ensure that IT initiatives support the marketing efforts of the organization. This includes developing digital marketing strategies, creating customer-facing applications and websites, and leveraging data analytics to improve the customer experience.
−	*CFO: The CIO is responsible for managing the IT budget and ensuring that IT initiatives are cost-effective. The CIO must work closely with the CFO to ensure that IT spending aligns with the organization's financial goals and objectives.
−	*COO: The CIO should have a good relationship with the COO to ensure that the IT department supports the overall operations of the company. This includes developing and implementing IT solutions that streamline business processes, improve efficiency, and support growth.
−
−	~~=== Shared Services Organizations ===~~
−	*Legal and Compliance: The CIO must work closely with the legal and compliance teams to ensure that IT initiatives align with laws, regulations, and industry standards.
−	*Human Resources: The CIO must work closely with the human resources team to ensure that IT initiatives align with the organization's talent management and development strategies.
−
−	~~=== IT Organization ===~~
−	*IT team: The CIO is responsible for leading and managing the IT team, and fostering a culture of collaboration and innovation.
−
−
−

← Older revision		Revision as of 15:08, 13 January 2023
Line 78:		Line 78:
	*Vice President (IT)		*Vice President (IT)
	*IT Director		*IT Director
		+
		+	== Relationships within the Organization ==
		+	As the head of the technology organization, a CIO must forge relationships with key stakeholders across the organization to be successful in their role.
		+
		+	=== Board of Directors ===
		+	Increasingly, a CIO must maintain a good relationship with their board so IT receives priority, direction, and governance that are key to its success. In some organizations, a CIO is on the board.
		+
		+	=== C-Suite Relationships ==
		+
		+	*CEO: The CIO is responsible for aligning IT strategy with the overall business strategy, which is set by the CEO. A strong relationship with the CEO is essential to ensure that IT initiatives are aligned with the organization's goals and objectives.
		+	*CMO: The CIO needs to work closely with the CMO to ensure that IT initiatives support the marketing efforts of the organization. This includes developing digital marketing strategies, creating customer-facing applications and websites, and leveraging data analytics to improve the customer experience.
		+	*CFO: The CIO is responsible for managing the IT budget and ensuring that IT initiatives are cost-effective. The CIO must work closely with the CFO to ensure that IT spending aligns with the organization's financial goals and objectives.
		+	*COO: The CIO should have a good relationship with the COO to ensure that the IT department supports the overall operations of the company. This includes developing and implementing IT solutions that streamline business processes, improve efficiency, and support growth.
		+
		+	=== Shared Services Organizations ===
		+	*Legal and Compliance: The CIO must work closely with the legal and compliance teams to ensure that IT initiatives align with laws, regulations, and industry standards.
		+	*Human Resources: The CIO must work closely with the human resources team to ensure that IT initiatives align with the organization's talent management and development strategies.
		+
		+	=== IT Organization ===
		+	*IT team: The CIO is responsible for leading and managing the IT team, and fostering a culture of collaboration and innovation.
		+
		+
		+

@@ Line 1: / Line 1: @@
 == Definition of the CIO Role ==
 '''Who is a Chief Information Officer or CIO?'''<br />
-'''Chief Information Officer (CIO)''' is the title given to the head of the information technology department or function in an organization. The "C" or "chief" in the role name is added to reflect equivalence in influence and seniority with the other "[[C-Suite]]" roles such as [[Chief Executive Officer (CEO)|CEO (Chief Executive Officer)]], [[Chief Operating Officer (COO)|COO (Chief Operating Officer)]], [[Chief Financial Officer (CFO)|CFO (Chief Financial Officer)]], [[Chief Marketing Officer (CMO)|CMO (Chief Marketing Officer)]], and [[Chief Procurement Officer (CPO)|CPO (Chief Procurement Officer)]]. As head of the [[IT Organization (information technology organization)|IT Function]], a CIO manages the complete life-cycle of [[Information Technology (IT)|Information Technology]] - identify, select, build, deploy, monitor, and fix the [[IT Asset (Information Technology Asset)|IT asset]].
+'''Chief Information Officer (CIO)''' is the title given to the head of the information technology department or function in an organization. The "C" or "chief" in the role name is added to reflect equivalence in influence and seniority with the other "[[C-Suite]]" roles such as CEO (Chief Executive Officer), COO (Chief Operating Officer), CFO (Chief Financial Officer), CMO (Chief Marketing Officer), and CPO (Chief Procurement Officer). As head of the [[IT Organization (information technology organization)|IT Function]], a CIO manages the complete life-cycle of [[Information Technology (IT)|Information Technology]] - identify, select, build, deploy, monitor, and fix the [[IT Asset (Information Technology Asset)|IT asset]].
@@ Line 21: / Line 21: @@
 *Direct and establish IT-related projects
 *Monitor changes in the technology sector to discover ways the company can improve and develop
-*Supervise the [[Network|networks]] and [[computer]] systems in the company to ensure optimal performance
+*Supervise the networks and computer systems in the company to ensure optimal performance
 *Plan and direct the implementation of new IT systems
 *Provide leadership to IT specialists and other staff within the company
@@ Line 36: / Line 36: @@
 '''Evolution of the CIO Role'''<br />
 The CIO role has evolved through three distinct phases. Just as our thinking on technology has evolved so has the role of the CIO.
-*CIO 1.0: (IT is a resource) First, technology was a utility - used to conduct business. Starting as an “IT Manager” or “Head of IT” or “ EDP Manager” the CIO role was responsible for installing and maintaining computers – [[hardware]], [[software]], networks. Business uses technology. Technology is a utility. CIO 1.0 keeps the technology humming.
+*CIO 1.0: (IT is a resource) First, technology was a utility - used to conduct business. Starting as an “IT Manager” or “Head of IT” or “ EDP Manager” the CIO role was responsible for installing and maintaining computers – hardware, software, networks. Business uses technology. Technology is a utility. CIO 1.0 keeps the technology humming.
 *CIO 2.0: (IT is a strategic resource) As technology evolved to being a competitive asset - used to create competitive advantage, the CIO's responsibility changed from managing computers to making them useful. The expectation of the CIO role became to deploy technology in line with business needs. Second-generation CIOs were expected to [[Business IT Alignment|create an IT strategy that supports Business Strategy]]. Business needs technology. Technology is a strategic asset. Business leads, and the CIO follows closely in sync. CIO 2.0 performs business-IT alignment.
-*[https://cioindex.com/toolkit/what-is-cio-3-0/ CIO 3.0]: (IT Drives [[Competitive Advantage]]) The advent of [[internet]] left businesses flat footed - who was responsible? Could the CIO 2.0, the technology enabler, deal with this catastrophe? Absolutely not. So, how do we deal with the next wave of [[Disruptive Technology]] - how do we deal with technology [[innovation]] whose pace is accelerating at the speed of light? Hello, CIO 3.0.
+*[https://cioindex.com/toolkit/what-is-cio-3-0/ CIO 3.0]: (IT Drives [[Competitive Advantage]]) The advent of internet left businesses flat footed - who was responsible? Could the CIO 2.0, the technology enabler, deal with this catastrophe? Absolutely not. So, how do we deal with the next wave of [[Disruptive Technology]] - how do we deal with technology innovation whose pace is accelerating at the speed of light? Hello, CIO 3.0.
 Increasingly, the CIO's responsibility is changing from enabling the business to driving innovation. Technology creates markets. Technology is a competitive weapon. CIO 3.0 is a technology-savvy innovator who anticipates the next disrupting technology coming down the pike which has the potential to demolish an organization. S/he informs, educates, and helps adapt/retool the business to deal with the impending threat. Most importantly, s/he creates new opportunities for businesses to leverage emerging technologies to create shareholder value.
@@ Line 93: / Line 93: @@
 Indeed, the differences between the CIO and CTO roles have many different takes. Here is one: <ref>CIO Vs. CTO - What's the Difference [https://christopherjcoleman.wordpress.com/2012/12/02/cio-vs-cto-whats-the-difference/ Chris Coleman]</ref>
 *The Chief Information Officer (CIO)
-The CIO is internally faced and focused on the company’s bottom line – how to improve internal communication, PMO management, and process control. The CIO is generally focused on improving the efficiency of internal processes in order to guarantee effective communication, maximize productivity, and keep the [[Organizational Efficiency|organization running efficiently]]. This is an operations role and since it is internally facing the CIO is typically responsible for Infrastructure, Service Delivery, PMO, etc.
+The CIO is internally faced and focused on the company’s bottom line – how to improve internal communication, PMO management, and process control. The CIO is generally focused on improving the efficiency of internal processes in order to guarantee effective communication, maximize productivity, and keep the organization running efficiently. This is an operations role and since it is internally facing the CIO is typically responsible for Infrastructure, Service Delivery, PMO, etc.
 *The Chief Technical Officer (CTO)
 The CTO is really a customer-facing role (surprised?) and is focused on the company’s top line. The CTO ensures that the company is implementing technologies that enhance product development. The CTO is generally responsible for the engineering team and employing a technical strategy to improve the end product (thus customer-facing). This is a strategic role and the CTO is responsible for leveraging new technologies to enhance the product (which can include infrastructure as well but only as it relates to the product and not the internal IT operations).
@@ Line 119: / Line 119: @@
 == See Also ==
 *[[E-Strategy]]
 *[[Chief Information Governance Officer (CIGO)]]