ITIL Service Lifecycle - Revision history

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← Older revision		Revision as of 12:35, 9 March 2024
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−	'''ITIL Service Lifecycle''' is a [[framework]] consisting of processes for effectively managing the service lifecycle of any [[product]] or service offered by an [[Organization\|organization]]. Although it is an approach for [[IT Service Management (ITSM)]], it can be used by any [[organization]] irrespective of its size to manage the full lifecycle of not only the IT services but any service that it offers. Service lifecycle helps to improve the [[Service Management\|service management]] technique by using five processes to achieve better [[business]] performance.<ref>Definition - What Does ITIL service Library Mean? [https://www.educba.com/itil-service-lifecycle/ EduCBA]</ref>	+	'''ITIL Service Lifecycle''' is a [[framework]] consisting of processes for effectively managing the service lifecycle of any [[product]] or service offered by an [[Organization\|organization]]. Although it is an approach for [[IT Service Management (ITSM)]], it can be used by any organization irrespective of its size to manage the full lifecycle of not only the IT services but any service that it offers. Service lifecycle helps to improve the [[Service Management\|service management]] technique by using five processes to achieve better [[business]] performance.<ref>Definition - What Does ITIL service Library Mean? [https://www.educba.com/itil-service-lifecycle/ EduCBA]</ref>

@@ Line 44: / Line 44: @@
 **Access Management Process
 **Problem Management Process
-**Service Desk Function
+**[[IT Service Desk]] Function
 **Technical Management Function
 **IT [[Operations Management]] Function

@@ Line 26: / Line 26: @@
 **Service Level Management Process
 **[[Capacity Management]] Process
-**[[Availability Management]] Process
+**Availability Management Process
 **Management of IT
 **Service Continuity Process

@@ Line 112: / Line 112: @@
 == See Also ==
 <div style="column-count:2;-moz-column-count:3;-webkit-column-count:3">
-[[ITIL (Information Technology Infrastructure Library)]]<br />
 </div>

@@ Line 112: / Line 112: @@
 == See Also ==
 <div style="column-count:2;-moz-column-count:3;-webkit-column-count:3">
 [[ITIL Availability Management]]<br />
 [[ITIL Continual Service Improvement (CSI)]]<br />
-[[ITIL (Information Technology Infrastructure Library)]]<br />
+[[ITIL Event Management]]<br />
 [[ITIL Facilities Management]]<br />
 [[ITIL Problem Management]]<br />
 [[ITIL Service Delivery]]<br />
 [[ITIL Service Design]]<br />
-[[ITIL Event Management]]<br />
+[[ITIL Service Lifecycle]]<br />
 [[ITIL Service Operation]]<br />
 [[ITIL Service Value Chain (SVC)]]<br />
 [[ITIL Service Value System (SVS)]]<br />
@@ Line 129: / Line 129: @@
 [[Service Catalog]]<br />
 [[Service Catalog Management]]<br />
-[[IT_Governance|IT Governance]]<br />
+[[IT Governance]]<br />
 [[IT Infrastructure]]<br />
 [[IT Operations (Information Technology Operations)]]<br />
 [[COBIT_(Control_Objectives_for_Information_and_Related_Technology)|Control Objectives for Information and Related Technology (COBIT)]]<br />
-[[Balanced_Scorecard|Balanced Scorecard]]<br />
+[[Balanced Scorecard]]<br />
-[[Enterprise_Risk_Management_(ERM)|Enterprise Risk Management (ERM)]]<br />
+[[Enterprise Risk Management (ERM)]]<br />
-[[Risk_Management|Risk Management]]<br />
+[[Risk Management]]<br />
-[[IT_Strategy_(Information_Technology_Strategy)|IT Strategy (Information Technology Strategy)]]<br />
+[[IT_Strategy_(Information_Technology_Strategy)|IT Strategy]]<br />
-[[Business_Strategy|Business Strategy]]<br />
+[[Business Strategy]]<br />
-[[Corporate_Governance|Corporate Governance]]<br />
+[[Corporate Governance]]<br />
-[[Corporate_Strategy|Corporate Strategy]]<br />
+[[Corporate Strategy]]<br />
 [[Enterprise_Architecture|Enterprise Architecture]]<br />
 [[COSO_Internal_Control_Integrated_Framework|COSO Internal Control- Integrated Framework]]<br />
-[[Compliance|Compliance]]<br />
+[[Compliance]]<br />
 </div>

← Older revision		Revision as of 16:47, 12 January 2021
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−	'''ITIL Service Lifecycle''' is a framework consisting of processes for effectively managing the service lifecycle of any product or service offered by an [[Organization\|organization]]. Although it is an approach for [[IT Service Management (ITSM)]], it can be used by any organization irrespective of its size to manage the full lifecycle of not only the IT services but any service that it offers. Service lifecycle helps to improve the service management technique by using five processes to achieve better business performance.<ref>Definition - What Does ITIL service Library Mean? [https://www.educba.com/itil-service-lifecycle/ EduCBA]</ref>	+	'''ITIL Service Lifecycle''' is a framework consisting of processes for effectively managing the service lifecycle of any product or service offered by an [[Organization\|organization]]. Although it is an approach for [[IT Service Management (ITSM)]], it can be used by any organization irrespective of its size to manage the full lifecycle of not only the IT services but any service that it offers. Service lifecycle helps to improve the [[Service Management\|service management]] technique by using five processes to achieve better business performance.<ref>Definition - What Does ITIL service Library Mean? [https://www.educba.com/itil-service-lifecycle/ EduCBA]</ref>

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 == How to Revive the Service LifeCycle View<ref>How to revive the Service Lifecycle [https://blog.itil.org/2012/05/dont-forget-the-service-lifecycle/ Blog.ITIL.Org]</ref> ==
-When the Service Lifecycle concept was introduced to the ITIL framework some years ago, the IT Service Management community took a big step forward: ITIL Best Practice turned from a rather isolated process-driven view (ITIL V2) into a more holistic, service lifecycle-oriented approach  (ITIL V3), something that didn’t fundamentally change in the 2011 edition. In a nutshell, it’s simple as that: IT services, delivering value to clients, pass through a lifecycle from service structuring, design, transition, operations (where the service is delivered to the client) and finally continual optimization. The role of ITSM processes is to support the Service Lifecycle. Just to give you a practical example: Change Management, which supports mainly the Service Transition Lifecycle, makes sure that Changes to Services are introduced into Operations in a controlled manner and with minimal risk.
+When the Service Lifecycle concept was introduced to the [[ITIL (Information Technology Infrastructure Library)|ITIL framework]] some years ago, the IT Service Management community took a big step forward: ITIL Best Practice turned from a rather isolated process-driven view (ITIL V2) into a more holistic, service lifecycle-oriented approach  (ITIL V3), something that didn’t fundamentally change in the 2011 edition. In a nutshell, it’s simple as that: IT services, delivering value to clients, pass through a lifecycle from service structuring, design, transition, operations (where the service is delivered to the client) and finally continual optimization. The role of ITSM processes is to support the Service Lifecycle. Just to give you a practical example: Change Management, which supports mainly the Service Transition Lifecycle, makes sure that Changes to Services are introduced into Operations in a controlled manner and with minimal risk.
 The following key points will help you to ‘revive’ the Service Lifecycle view
@@ Line 126: / Line 126: @@
 == References ==
 <references/>