ITIL Service Strategy - Revision history

User at 15:42, 16 January 2023

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User at 21:47, 8 January 2021

2021-01-08T21:47:03Z

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 == See Also ==
 <div style="column-count:2;-moz-column-count:3;-webkit-column-count:3">
-[[ITIL (Information Technology Infrastructure Library)]]<br />
 </div>

@@ Line 124: / Line 124: @@
 **The Business Relationship Manager works very closely with the Service Level Manager and sometimes in smaller organizations, these two roles are combined.
 *Strategy Analyst:
-**Assisting Service Strategy Manager in documenting and maintaining the organization’s overall [[IT strategy]].
+**Assisting Service Strategy Manager in documenting and maintaining the organization’s overall [[IT Strategy (Information Technology Strategy)|IT Strategy]].
 **Helps in informing and communicating the key aspects of the IT strategy, so that all stakeholders like customers, staff, suppliers etc are aware of the IT strategy.
 **Assists IT steering group in successful implementation and operation of the IT strategy.
@@ Line 166: / Line 166: @@
 [[Enterprise Risk Management (ERM)]]<br />
 [[Risk Management]]<br />
 [[Business Strategy]]<br />
 [[Corporate Governance]]<br />

@@ Line 151: / Line 151: @@
 [[ITIL Service Design]]<br />
 [[ITIL Service Lifecycle]]<br />
 [[ITIL Service Operation]]<br />
 [[ITIL Service Value Chain (SVC)]]<br />
 [[ITIL Service Value System (SVS)]]<br />
@@ Line 159: / Line 159: @@
 [[Service Catalog]]<br />
 [[Service Catalog Management]]<br />
-[[IT_Governance|IT Governance]]<br />
+[[IT Governance]]<br />
 [[IT Infrastructure]]<br />
 [[IT Operations (Information Technology Operations)]]<br />
 [[COBIT_(Control_Objectives_for_Information_and_Related_Technology)|Control Objectives for Information and Related Technology (COBIT)]]<br />
-[[Balanced_Scorecard|Balanced Scorecard]]<br />
+[[Balanced Scorecard]]<br />
-[[Enterprise_Risk_Management_(ERM)|Enterprise Risk Management (ERM)]]<br />
+[[Enterprise Risk Management (ERM)]]<br />
-[[Risk_Management|Risk Management]]<br />
+[[Risk Management]]<br />
-[[IT_Strategy_(Information_Technology_Strategy)|IT Strategy (Information Technology Strategy)]]<br />
+[[IT_Strategy_(Information_Technology_Strategy)|IT Strategy]]<br />
-[[Business_Strategy|Business Strategy]]<br />
+[[Business Strategy]]<br />
-[[Corporate_Governance|Corporate Governance]]<br />
+[[Corporate Governance]]<br />
-[[Corporate_Strategy|Corporate Strategy]]<br />
+[[Corporate Strategy]]<br />
 [[Enterprise_Architecture|Enterprise Architecture]]<br />
 [[COSO_Internal_Control_Integrated_Framework|COSO Internal Control- Integrated Framework]]<br />
-[[Compliance|Compliance]]<br />
+[[Compliance]]<br />
 </div>
 == References ==
-<references/
+<references/>

@@ Line 156: / Line 156: @@
 [[ITIL Service Value System (SVS)]]<br />
 [[Service Portfolio Management]]<br />
 [[IT_Governance|IT Governance]]<br />
 [[IT Infrastructure]]<br />

@@ Line 138: / Line 138: @@
 **Helping at designing services to meet the patterns of business activity and support business outcomes.
 **Optimizing the utilization of resources to encounter the fluctuation in the levels of demand for those services.
 == References ==
-<references/>
+<references/

@@ Line 1: / Line 1: @@
 == Definition of ITIL Service Strategy ==
-'''[[Service]] [[Strategy]]''' is a series of concepts and techniques for managing infrastructure, develop and operationalize information Technology. The
+'''Service Strategy''' is a series of concepts and techniques for managing infrastructure, develop and operationalize information Technology. The
 concept starts from an assessment of the needs of customers and the [[market]] reached the stage of the life cycle [[Service Strategy]] as a determinant in the [[organization]]'s services based on [[Information Technology (IT)]]. The main [[objective]] is to see what services need to be developed later in the IT organization. The main purpose of this concept is to help IT organizations think and act strategically.<ref>Defining ITIL Service Strategy [[https://www.researchgate.net/profile/Hanung_Prasetyo2/publication/341109631_Maturity_Level_of_Business_Relation_Services_Based_on_ITIL_Framework_in_Digital_start_up_X_Indonesia/links/5eae441792851cb2676fa1bb/Maturity-Level-of-Business-Relation-Services-Based-on-ITIL-Framework-in-Digital-start-up-X-Indonesia.pdf Hanung Nindito Prasetyo]</ref>

← Older revision		Revision as of 21:47, 8 January 2021
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	*Improved IT investment usage where the investment in service development is driven mainly by business priorities and a proper [[Return on Investment (ROI)\|Return on Investment (ROI)]] analysis.		*Improved IT investment usage where the investment in service development is driven mainly by business priorities and a proper [[Return on Investment (ROI)\|Return on Investment (ROI)]] analysis.
	IT Service Strategy gives an explanation regarding how IT Services will be utilized to enable the IT department to achieve the required objectives. It explains how IT services underpin the overall business strategy, which makes it a vital part of IT service operations today.		IT Service Strategy gives an explanation regarding how IT Services will be utilized to enable the IT department to achieve the required objectives. It explains how IT services underpin the overall business strategy, which makes it a vital part of IT service operations today.
		+
		+
		+	== The Four Ps of Strategy<ref>The Four Ps of Strategy [https://www.tutorialspoint.com/itil/service_strategy_overview.htm TutorialsPoint]</ref> ==
		+	The below mentioned Four Ps identify the different forms of a service strategy and are considered as entry points to service strategy.
		+
		+
		+	[[File:4Ps of Strategy.jpg\|400px\|4Ps of Strategy]]<br />
		+
		+
		+	*Perspective: It describes a vision & direction and articulates the business philosophy of interacting with customer.
		+	*Positions: It describes the decision to adopt a well defined stance. It is expressed as distinctiveness in minds of customers. This means competing in the same space as others but with differentiated value proposition that is attractive to the customer. Whether it is about offering a wide range of services to a particular type of customer or being the lowest cost option, it is a strategic position.
		+	*Plan: A plan describes "How do we offer high value or low cost services?" or "How do we achieve and offer our specialized services?"
		+	*Pattern: It describes the organization’s fundamental way of doing things.