Information Technology Asset Management (ITAM) - Revision history

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← Older revision		Revision as of 13:15, 31 August 2023
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	*[[IT Operations (Information Technology Operations)]]		*[[IT Operations (Information Technology Operations)]]
	*[[IT Operations Analytics (ITOA)]]		*[[IT Operations Analytics (ITOA)]]
		+	*[[IT Maturity Model]]

← Older revision		Revision as of 18:22, 30 August 2023
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−	IAITAM defines '''IT Asset Management''' as "a set of business practices that incorporates IT assets across the business units within the organization. It joins the financial, inventory, contractual and risk management responsibilities to manage the overall life cycle of these assets including tactical and strategic decision making." IT Asset Management is an investment that provides substantial and measurable benefits for short, medium, and long-term needs and goals. Trained IT Asset Management professionals have the ability to introduce best practices that deliver real value to the organization, whether facing a software audit or preparing for a merger.<ref>Defining Information Technology Asset Management (ITAM) [https://iaitam.org/what-is-it-asset-management/ IATTAM.org]</ref>	+	IAITAM defines '''IT Asset Management''' as "a set of business practices that incorporates [[Information Technology (IT)]] assets across the business units within the organization. It joins the financial, inventory, contractual and risk management responsibilities to manage the overall life cycle of these assets including tactical and strategic decision making." IT Asset Management is an investment that provides substantial and measurable benefits for short, medium, and long-term needs and goals. Trained IT Asset Management professionals have the ability to introduce best practices that deliver real value to the organization, whether facing a software audit or preparing for a merger.<ref>Defining Information Technology Asset Management (ITAM) [https://iaitam.org/what-is-it-asset-management/ IATTAM.org]</ref>

	== Definition of Information Technology Asset Management (ITAM) ==		== Definition of Information Technology Asset Management (ITAM) ==

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 *Software: Perhaps one of the most confusing and arduous IT asset management areas, due to compliance issues, licensing requirements, ShadowIT (IT being installed and/or used without IT management knowledge), and [[Internet of Things (IoT)|IoT]] (the Internet of Things - Smart TVs, smart appliances, even toys). This area of ITAM is one that must be diligently followed, constantly reviewed, and must be fluid to meet the demands of the business, its leadership, and the changing market.
 *Mobile: Also a complicated ITAM task, mobile device and data use include not only efficient applicability but also adequate security measures. Mobile devices are used more and more in the field, regardless of the industry you are in. With that in mind, they are also the most vulnerable to [[Shadow IT]]. If your employees start downloading apps, even if the app is beneficial and can benefit the company, it should be reviewed and approved by the IT management director or team based on the firm IT policies in place.
-*Cloud: While it would seem that [[Cloud Computing|managing the Cloud]] would be like harnessing the wind, IT asset management of Cloud components is actually achievable and secure. Use of the Cloud may eliminate the need for other hardware (servers) and software (licensing issues), not only saving you money, but keeping data more accessible at all times.
+*Cloud: While it would seem that managing the Cloud would be like harnessing the wind, IT asset management of Cloud components is actually achievable and secure. Use of the Cloud may eliminate the need for other hardware (servers) and software (licensing issues), not only saving you money, but keeping data more accessible at all times.

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-IAITAM defines '''IT [[Asset]] [[Management]]''' as "a set of [[business]] practices that incorporates IT assets across the business units within the [[organization]]. It joins the financial, [[inventory]], contractual and [[Risk Management|risk management]] responsibilities to manage the overall life cycle of these assets including tactical and strategic decision making." IT [[Asset Management]] is an investment that provides substantial and measurable benefits for short, medium, and long-term needs and [[goals]].  Trained IT Asset Management professionals have the ability to introduce best practices that deliver real [[value]] to the organization, whether facing a software audit or preparing for a [[merger]].<ref>Defining Information Technology Asset Management (ITAM) [https://iaitam.org/what-is-it-asset-management/ IATTAM.org]</ref>
+IAITAM defines '''IT Asset Management''' as "a set of [[business]] practices that incorporates IT assets across the business units within the [[organization]]. It joins the financial, [[inventory]], contractual and [[Risk Management|risk management]] responsibilities to manage the overall life cycle of these assets including tactical and strategic decision making." IT [[Asset Management]] is an investment that provides substantial and measurable benefits for short, medium, and long-term needs and [[goals]].  Trained IT Asset Management professionals have the ability to introduce best practices that deliver real [[value]] to the organization, whether facing a software audit or preparing for a [[merger]].<ref>Defining Information Technology Asset Management (ITAM) [https://iaitam.org/what-is-it-asset-management/ IATTAM.org]</ref>
 == Definition of Information Technology Asset Management (ITAM) ==
-IT Asset Management (ITAM) is a type of business management that is directly tied to an enterprise's [[IT Infrastructure|IT infrastructure]]. ITAM is essentially a form of [[Business Process Management (BPM)|business process management (BPM)]] that focuses on the overall deployment, use and lifespan of products, rather than other [[IT Management (Information Technology Management)|IT management]] components. With ITAM, professionals review the an organization's total business hardware and software inventory and make comprehensive decisions about sourcing, use and all other aspects related to an asset lifecycle.  ITAM managers are responsible for maintaining [[control]] over inventory and ensuring that business assets fit the [[Organization|organization's]] operating needs. Other ITAM goals include [[compliance]] with [[industry]] standards, best practices for environmental usage and efficient asset reuse or purchases.<ref>What is Information Technology Asset Management (ITAM)? [https://www.techopedia.com/definition/17744/information-technology-asset-management-itam Techopedia]</ref>
+IT Asset Management (ITAM) is a type of business management that is directly tied to an enterprise's [[IT Infrastructure|IT infrastructure]]. ITAM is essentially a form of [[Business Process Management (BPM)|business process management (BPM)]] that focuses on the overall deployment, use and lifespan of products, rather than other [[IT Management (Information Technology Management)|IT management]] components. With ITAM, professionals review the an organization's total business hardware and software inventory and make comprehensive decisions about sourcing, use and all other aspects related to an asset lifecycle.  ITAM managers are responsible for maintaining [[control]] over inventory and ensuring that business assets fit the [[Organization|organization's]] operating needs. Other ITAM goals include [[compliance]] with [[industry]] standards, [[Best Practice|best practices]] for environmental usage and efficient asset reuse or purchases.<ref>What is Information Technology Asset Management (ITAM)? [https://www.techopedia.com/definition/17744/information-technology-asset-management-itam Techopedia]</ref>
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 *Digital: The IT asset tracking of photos, videos, and digital data, including scanned hard copies.
 *Software: Perhaps one of the most confusing and arduous IT asset management areas, due to compliance issues, licensing requirements, [[Shadow IT|ShadowIT]] (IT being installed and/or used without IT management knowledge), and [[Internet of Things (IoT)|IoT]] (the [[Internet]] of Things - Smart TVs, smart [[appliances]], even toys). This area of ITAM is one that must be diligently followed, constantly reviewed, and must be fluid to meet the demands of the business, its [[leadership]], and the changing [[market]].
-*Mobile: Also a complicated ITAM task, mobile device and data use include not only efficient applicability but also adequate security measures.[[Mobile Device|Mobile devices]] are used more and more in the field, regardless of the industry you are in. With that in mind, they are also the most vulnerable to [[Shadow IT]]. If your employees start downloading apps, even if the app is beneficial and can benefit the company, it should be reviewed and approved by the IT management director or team based on the firm IT policies in place.
+*Mobile: Also a complicated ITAM task, mobile device and data use include not only efficient applicability but also adequate security measures. Mobile devices are used more and more in the field, regardless of the industry you are in. With that in mind, they are also the most vulnerable to [[Shadow IT]]. If your employees start downloading apps, even if the app is beneficial and can benefit the company, it should be reviewed and approved by the IT management director or team based on the firm IT policies in place.
 *Cloud: While it would seem that [[Cloud Computing|managing the Cloud]] would be like harnessing the wind, IT asset management of Cloud components is actually achievable and secure. Use of the Cloud may eliminate the need for other hardware (servers) and software (licensing issues), not only saving you money, but keeping [[Data Access|data more accessible]] at all times.

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-IAITAM defines IT Asset Management as "a set of business practices that incorporates IT assets across the business units within the organization. It joins the financial, inventory, contractual and risk management responsibilities to manage the overall life cycle of these assets including tactical and strategic decision making." IT Asset Management is an investment that provides substantial and measurable benefits for short, medium, and long-term needs and goals.  Trained IT Asset Management professionals have the ability to introduce best practices that deliver real value to the organization, whether facing a software audit or preparing for a merger.<ref>Defining Information Technology Asset Management (ITAM) [https://iaitam.org/what-is-it-asset-management/ IATTAM.org]</ref>
+IAITAM defines '''IT Asset Management''' as "a set of business practices that incorporates IT assets across the business units within the organization. It joins the financial, inventory, contractual and [[Risk Management|risk management]] responsibilities to manage the overall life cycle of these assets including tactical and strategic decision making." IT Asset Management is an investment that provides substantial and measurable benefits for short, medium, and long-term needs and goals.  Trained IT Asset Management professionals have the ability to introduce best practices that deliver real value to the organization, whether facing a software audit or preparing for a merger.<ref>Defining Information Technology Asset Management (ITAM) [https://iaitam.org/what-is-it-asset-management/ IATTAM.org]</ref>
 == Definition of Information Technology Asset Management (ITAM) ==
-IT Asset Management (ITAM) is a type of business management that is directly tied to an enterprise's IT infrastructure. ITAM is essentially a form of business process management (BPM) that focuses on the overall deployment, use and lifespan of products, rather than other IT management components.With ITAM, professionals review the an organization's total business hardware and software inventory and make comprehensive decisions about sourcing, use and all other aspects related to an asset lifecycle.  ITAM managers are responsible for maintaining control over inventory and ensuring that business assets fit the organization's operating needs. Other ITAM goals include compliance with industry standards, best practices for environmental usage and efficient asset reuse or purchases.<ref>What is Information Technology Asset Management (ITAM)? [https://www.techopedia.com/definition/17744/information-technology-asset-management-itam Techopedia]</ref>
+IT Asset Management (ITAM) is a type of business management that is directly tied to an enterprise's [[IT Infrastructure|IT infrastructure]]. ITAM is essentially a form of [[Business Process Management (BPM)|business process management (BPM)]] that focuses on the overall deployment, use and lifespan of products, rather than other [[IT Management (Information Technology Management)|IT management]] components. With ITAM, professionals review the an organization's total business hardware and software inventory and make comprehensive decisions about sourcing, use and all other aspects related to an asset lifecycle.  ITAM managers are responsible for maintaining control over inventory and ensuring that business assets fit the [[Organization|organization's]] operating needs. Other ITAM goals include compliance with industry standards, best practices for environmental usage and efficient asset reuse or purchases.<ref>What is Information Technology Asset Management (ITAM)? [https://www.techopedia.com/definition/17744/information-technology-asset-management-itam Techopedia]</ref>
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 The optimum IT asset management system hits three main areas:
-*Completeness. The tool should register any device that is attached to the network, even with an ad hoc connection, such as a smartphone or tablet. This comprehensive listing of network users helps IT teams to understand what is happening across the network and to apply suitable security to the organization’s data.
+*Completeness. The tool should register any device that is attached to the network, even with an ad hoc connection, such as a smartphone or tablet. This comprehensive listing of network users helps IT teams to understand what is happening across the network and to apply suitable security to the organization’s [[Data|data]].
-*Granularity. Two systems of the same product name often have differences inside. Granularity must apply to hardware and software, such as drivers and operating system version and patch level. For example, two servers of the same brand and model name could have varying amounts of installed memory, or a different make of hard disk drive. Gathering all this information in one system affords real value to IT asset management.
+*Granularity. Two systems of the same product name often have differences inside. Granularity must apply to hardware and software, such as drivers and operating system version and patch level. For example, two servers of the same [[Brand|brand]] and model name could have varying amounts of installed memory, or a different make of hard disk drive. Gathering all this information in one system affords real value to IT asset management.
 *Reportability. You must be able to access asset data in a meaningful manner. The IT asset management system must provide reports that are not just based on products, but also cover maintenance schedules, capability for devices to take patches and updates and the health of the equipment and the components within it.<ref>The IT asset management system [https://www.dcimpro360.com/asset-management/ DCIMPro]</ref>
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 *Personnel resources – how much time is currently being spent on IT asset management and what is the potential cost savings of an automated solution
 *Budgeting and Use Cases – which parts of the organization can contribute to the upfront costs associated with an advanced ITAM system – and how that contribution will be offset by the overall gains realized by the solution
-*Customization – what are the requirements for your organization’s needs for customization. This could be based on pre-existing ITAM processes that are in place, based on ITIL Service Asset and Configuration Management, or could be based on organization-specific needs or software configurations
+*Customization – what are the requirements for your organization’s needs for customization. This could be based on pre-existing ITAM processes that are in place, based on [[Service Asset and Configuration Management (SACM)|ITIL Service Asset and Configuration Management]], or could be based on organization-specific needs or software configurations
-*Integration with help desk ticketing, services and/or other IT services/solutions
+*Integration with help desk ticketing, services and/or other [[IT Services (Information Technology Services)|IT services]]/solutions
 == Types and Components of IT Asset Management<ref>What are the Components and Types of IT Asset Management (ITAM)? [https://www.ivanti.com/blog/what-is-it-asset-management Ivanti]</ref> ==
 The four main IT assets that are managed are:
-*Software
+*[[Software]]
-*Hardware
+*[[Hardware]]
-*Mobile devices
+*[[Mobile Device|Mobile devices]]
-*The Cloud
+*[[Cloud Computing|The Cloud]]
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 *Digital: The IT asset tracking of photos, videos, and digital data, including scanned hard copies.
 *Software: Perhaps one of the most confusing and arduous IT asset management areas, due to compliance issues, licensing requirements, [[Shadow IT|ShadowIT]] (IT being installed and/or used without IT management knowledge), and [[Internet of Things (IoT)|IoT]] (the Internet of Things - Smart TVs, smart appliances, even toys). This area of ITAM is one that must be diligently followed, constantly reviewed, and must be fluid to meet the demands of the business, its leadership, and the changing market.
-*Mobile: Also a complicated ITAM task, mobile device and data use include not only efficient applicability but also adequate security measures.[[Mobile Device|Mobile devices]] are used more and more in the field, regardless of the industry you are in. With that in mind, they are also the most vulnerable to Shadow IT. If your employees start downloading apps, even if the app is beneficial and can benefit the company, it should be reviewed and approved by the IT management director or team based on the firm IT policies in place.
+*Mobile: Also a complicated ITAM task, mobile device and data use include not only efficient applicability but also adequate security measures.[[Mobile Device|Mobile devices]] are used more and more in the field, regardless of the industry you are in. With that in mind, they are also the most vulnerable to [[Shadow IT]]. If your employees start downloading apps, even if the app is beneficial and can benefit the company, it should be reviewed and approved by the IT management director or team based on the firm IT policies in place.
 *Cloud: While it would seem that [[Cloud Computing|managing the Cloud]] would be like harnessing the wind, IT asset management of Cloud components is actually achievable and secure. Use of the Cloud may eliminate the need for other hardware (servers) and software (licensing issues), not only saving you money, but keeping [[Data Access|data more accessible]] at all times.
@@ Line 43: / Line 43: @@
 '''Components of IT Asset Management'''
 *Physical: The physical info is collected using the discovery and inventory sources to accept data that shows what is deployed. It will also provide visibility into all IT assets that might be in a stockroom, but not yet deployed or maybe scheduled for retirement. This stockroom info is typically collected using manual processes, bar code readers or RFID systems if they are installed.
-*Financial: The second component of ITAM is the financial data. This data is often collected from a purchasing system or from a purchase order. It indicates purchase order #, vendor name, quantity, make and model, purchase price, depreciation, cost center, and other financial attributes that an organization might need visibility into. Tracking financial attributes about an asset is useful to understand total cost of ownership, return on investment and assign costs to projects and IT business services.  It also helps an organization understand technical debt associated legacy applications, for example on the mainframe, and enable better decision making about end-of-life for an asset.
+*Financial: The second component of ITAM is the financial data. This data is often collected from a purchasing system or from a purchase order. It indicates purchase order #, vendor name, quantity, make and model, purchase price, depreciation, cost center, and other financial attributes that an organization might need visibility into. Tracking financial attributes about an asset is useful to understand [[Total Cost of Ownership (TCO)|total cost of ownership]], [[Return on Investment (ROI)|return on investment]] and assign costs to projects and IT business services.  It also helps an organization understand technical debt associated [[Legacy Systems|legacy applications]], for example on the mainframe, and enable better decision making about end-of-life for an asset.
 *Contractual: The third component of ITAM is the contract data. This data is often collected from the reseller directly from the vendor/supplier or from a contract management system if one is in place. It will include the information from the final negotiated version of the contract, not the iterations during negotiation. Details such as version number, license entitlement, license type, vendor SKU, training days, service levels, maintenance and other important contract facts. If it is a cloud or Software as a Service purchase, the details will include quantity, license type, device count, purchase price, whether you are bringing your own software to the cloud instance, contract timeframe to name a few.
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 == Foundations of Effective IT Asset Management Process<ref>Foundations of Effective IT Asset Management Process [https://belltechlogix.com/blog/it-asset-lifecycle-management/ Bell Techlogix]</ref> ==
+*Management strategy – Creating a shared [[Business Vision|vision]] among all levels within the organization, especially executives and the IT team. That’s why it’s so important to talk about business requirements in a way that all groups will clearly understand. A good management strategy allows for a consensus on business objectives and program implementation. Management and IT teams will understand the benefits of the strategy and will have input over asset management activities and recommendations for improved operations and monitoring. An effective [[Strategy|strategy]] will provide a clear plan with defined benefits.
 *Optimum organizational design – The success of an asset management plan depends on the right people and processes coming together at the right time for a common purpose. Each role and responsibility should be clearly defined and qualified resources must be readily available in order to achieve asset management objectives.
 *Long term asset planning – A critical step in assuring an organization’s quality and performance reliability, this requires an understanding of the company’s infrastructure, future capacity and current needs. Cost and risk also need to be considered, in terms of implementing or deferring asset maintenance and improvement.

← Older revision		Revision as of 20:38, 22 July 2019
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	*Practical ITAM – The essential guide for IT Asset Managers [https://www.itassetmanagement.net/practical-itam-the-essential-guide-for-it-asset-managers/ Martin Thompson]		*Practical ITAM – The essential guide for IT Asset Managers [https://www.itassetmanagement.net/practical-itam-the-essential-guide-for-it-asset-managers/ Martin Thompson]
	*Industry Leading ITAM Implementations [https://www.itassetmanagement.net/2009/07/09/industry-leading-itam-implementations/ ITAM Review]		*Industry Leading ITAM Implementations [https://www.itassetmanagement.net/2009/07/09/industry-leading-itam-implementations/ ITAM Review]
		+	*Information Technology Asset Management (ITAM) - Software License Management (SLM) Introduction [http://www.esi.mil/download.aspx?id=6872 DoD ESI]
		+	*IT Asset Management [https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.1800-5.pdf NIST]

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 *Financial: The second component of ITAM is the financial data. This data is often collected from a purchasing system or from a purchase order. It indicates purchase order #, vendor name, quantity, make and model, purchase price, depreciation, cost center, and other financial attributes that an organization might need visibility into. Tracking financial attributes about an asset is useful to understand total cost of ownership, return on investment and assign costs to projects and IT business services.  It also helps an organization understand technical debt associated legacy applications, for example on the mainframe, and enable better decision making about end-of-life for an asset.
 *Contractual: The third component of ITAM is the contract data. This data is often collected from the reseller directly from the vendor/supplier or from a contract management system if one is in place. It will include the information from the final negotiated version of the contract, not the iterations during negotiation. Details such as version number, license entitlement, license type, vendor SKU, training days, service levels, maintenance and other important contract facts. If it is a cloud or Software as a Service purchase, the details will include quantity, license type, device count, purchase price, whether you are bringing your own software to the cloud instance, contract timeframe to name a few.
 == IT Asset Management Process<ref>The IT asset Management Process [https://files.vogel.de/vogelonline/vogelonline/companyfiles/3766.pdf HP]</ref> ==
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 [[File:ITAM_Process.png|500px|Information Technology Asset Management (ITAM) Process]]<br />
 source: DCIMPro

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 == Challenges and Recommendations for a Successful ITAM Program<ref>Challenges and Recommendations for a Successful ITAM Program [https://www.gartner.com/imagesrv/media-products/pdf/provance/provance_issue1.pdf Gartner]</ref> ==
-'''Key Challenges'''
+'''Key Challenges'''<br />
 *IT Asset Managers struggle to demonstrate and quantify value in order to justify continued executive sponsorship and investment in IT Asset Management ITAM
 *Many ITAM teams are short staffed  and unable to prioritize program velue assessments. The irony being the very act of reporting this value could provide the justification of much needed aaditional head count and tools
 *Tracking ITAM benefits is very time consuming, especially using a methodology that is accepted across the enteprise. Yet this practice lends credibility and paves the way for increased maturity of ITAM programs.
 *IT Asset Managers are often unsure what types of metrics to utilize to demonstrate ITAM value that is meaningful to the business.