Service Pipeline - Revision history

User at 18:59, 20 January 2023

2023-01-20T18:59:27Z

User at 18:31, 23 March 2021

2021-03-23T18:31:11Z

User: Created page with "'''Service Pipeline''' is the concept that defines the variety of services that are currently under development in the service portfolio. The..."

2021-03-23T18:18:09Z

Created page with "'''Service Pipeline''' is the concept that defines the variety of services that are currently under development in the service portfolio. The..."

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'''Service Pipeline''' is the concept that defines the variety of [[Service|services]] that are currently under development in the [[Service Portfolio|service portfolio]]. The service pipeline is a futures based concept that defines the strategic future direction for the [[Service Provider|service provider]]. As part of the entire Service Portfolio, services that are taken from the pipeline and put into the [[Service Catalog|service catalog]]. The [[ITIL Service Transition|Service Transition]] phases these pipeline services into [[ITIL Service Operation|operation]]. The pipeline is a good indicator on the overall health of the service provider, as it shows the services that are under development for [[Customer|customers]] or [[Market|markets]].<ref>Definition - What Does Service Pipeline Mean? [

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-'''Service Pipeline''' is the concept that defines the variety of [[Service|services]] that are currently under development in the [[Service Portfolio|service portfolio]]. The service pipeline is a futures based concept that defines the strategic future direction for the [[Service Provider|service provider]]. As part of the entire Service Portfolio, services that are taken from the pipeline and put into the [[Service Catalog|service catalog]]. The [[ITIL Service Transition|Service Transition]] phases these pipeline services into [[ITIL Service Operation|operation]]. The pipeline is a good indicator on the overall health of the service provider, as it shows the services that are under development for [[Customer|customers]] or [[Market|markets]].<ref>Definition - What Does Service Pipeline Mean? [https://itsm.certification.info/servpipe.html#:~:text=Service%20Pipeline%20is%20the%20concept,development%20in%20the%20service%20portfolio.&text=As%20part%20of%20the%20entire,these%20pipeline%20services%20into%20operation. ITSM Encyclopedia]</ref>
+== What is Service Pipeline? ==
 The service pipeline does not represent a virtual suggestion box of good ideas. Instead, services in the pipeline are those that have been discussed and vetted between the business [[Customer|customer]] and [[Information Technology (IT)|IT]], and a conscious decision has been made to charter a project to develop these services. The Service Management Organization (SMO) ensures that adequate processes are in place to gather feedback from customers and puts in place mechanisms to filter, prioritize, and ultimately funnel services into the pipeline. Likewise, the SMO routinely evaluates to ensure that services in the pipeline are developed into live services and are offered (and made customer visible) in the service catalog.
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 == See Also ==
 <div style="column-count:2;-moz-column-count:3;-webkit-column-count:3">
-[[ITIL (Information Technology Infrastructure Library)]]<br />
+*[[IT Infrastructure]]
-[[ITIL Availability Management]]<br />
+*[[IT Operations (Information Technology Operations)]]
-[[ITIL Continual Service Improvement (CSI)]]<br />
 </div>

← Older revision		Revision as of 18:31, 23 March 2021
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−	'''Service Pipeline''' is the concept that defines the variety of [[Service\|services]] that are currently under development in the [[Service Portfolio\|service portfolio]]. The service pipeline is a futures based concept that defines the strategic future direction for the [[Service Provider\|service provider]]. As part of the entire Service Portfolio, services that are taken from the pipeline and put into the [[Service Catalog\|service catalog]]. The [[ITIL Service Transition\|Service Transition]] phases these pipeline services into [[ITIL Service Operation\|operation]]. The pipeline is a good indicator on the overall health of the service provider, as it shows the services that are under development for [[Customer\|customers]] or [[Market\|markets]].<ref>Definition - What Does Service Pipeline Mean? [	+	'''Service Pipeline''' is the concept that defines the variety of [[Service\|services]] that are currently under development in the [[Service Portfolio\|service portfolio]]. The service pipeline is a futures based concept that defines the strategic future direction for the [[Service Provider\|service provider]]. As part of the entire Service Portfolio, services that are taken from the pipeline and put into the [[Service Catalog\|service catalog]]. The [[ITIL Service Transition\|Service Transition]] phases these pipeline services into [[ITIL Service Operation\|operation]]. The pipeline is a good indicator on the overall health of the service provider, as it shows the services that are under development for [[Customer\|customers]] or [[Market\|markets]].<ref>Definition - What Does Service Pipeline Mean? [https://itsm.certification.info/servpipe.html#:~:text=Service%20Pipeline%20is%20the%20concept,development%20in%20the%20service%20portfolio.&text=As%20part%20of%20the%20entire,these%20pipeline%20services%20into%20operation. ITSM Encyclopedia]</ref>
		+
		+	The service pipeline does not represent a virtual suggestion box of good ideas. Instead, services in the pipeline are those that have been discussed and vetted between the business [[Customer\|customer]] and [[Information Technology (IT)\|IT]], and a conscious decision has been made to charter a project to develop these services. The Service Management Organization (SMO) ensures that adequate processes are in place to gather feedback from customers and puts in place mechanisms to filter, prioritize, and ultimately funnel services into the pipeline. Likewise, the SMO routinely evaluates to ensure that services in the pipeline are developed into live services and are offered (and made customer visible) in the service catalog.
		+
		+	The figure below illustrates where the Service Pipeline fits in the [[ITIL Service Lifecycle\|Service Lifecycle]].
		+
		+
		+	[[File:Service Pipeline.png\|400px\|Service Pipeline]]<br />
		+	source: [https://www.itilnews.com/index.php?pagename=ITIL_V3_Service_Portfolio_and_Lifecycle ITIL News]
		+
		+
		+	== See Also ==
		+	<div style="column-count:2;-moz-column-count:3;-webkit-column-count:3">
		+	[[ITIL (Information Technology Infrastructure Library)]]<br />
		+	[[ITIL Availability Management]]<br />
		+	[[ITIL Continual Service Improvement (CSI)]]<br />
		+	[[ITIL Event Management]]<br />
		+	[[ITIL Facilities Management]]<br />
		+	[[ITIL Problem Management]]<br />
		+	[[ITIL Service Delivery]]<br />
		+	[[ITIL Service Design]]<br />
		+	[[ITIL Service Lifecycle]]<br />
		+	[[ITIL Service Strategy]]<br />
		+	[[ITIL Service Operation]]<br />
		+	[[ITIL Service Value Chain (SVC)]]<br />
		+	[[ITIL Service Value System (SVS)]]<br />
		+	[[Service Portfolio Management]]<br />
		+	[[Service Portfolio]]<br />
		+	[[Service Catalog]]<br />
		+	[[IT Governance]]<br />
		+	[[IT Infrastructure]]<br />
		+	[[IT Operations (Information Technology Operations)]]<br />
		+	[[COBIT_(Control_Objectives_for_Information_and_Related_Technology)\|Control Objectives for Information and Related Technology (COBIT)]]<br />
		+	[[Balanced Scorecard]]<br />
		+	[[Enterprise Risk Management (ERM)]]<br />
		+	[[Risk Management]]<br />
		+	[[IT_Strategy_(Information_Technology_Strategy)\|IT Strategy]]<br />
		+	[[Business Strategy]]<br />
		+	[[Corporate Governance]]<br />
		+	[[Corporate Strategy]]<br />
		+	[[Enterprise_Architecture\|Enterprise Architecture]]<br />
		+	[[COSO_Internal_Control_Integrated_Framework\|COSO Internal Control- Integrated Framework]]<br />
		+	[[Compliance]]<br />
		+	</div>
		+
		+
		+	== References ==
		+	<references/>