Business Impact

Business Impact is the benefit realized from a project or initiative expressed in terms of taking action vs. doing nothing. Business Impact should be quantified in one of the 3 primary impact categories listed below. At the start of an engagement, we speculate on what impact we will create through the project, and then we go about proving that with data and customer feedback to determine the actual results realized from the actions we took.

• Make Money / Save Money.
• Capability / Resource / Operational Improvements
• Improved Customer / Employee Experience

See Also

• Business Impact Analysis (BIA)
• Total Economic Impact (TEI)
• Return on Investment (ROI)