Difference between revisions of "Customer Service Management"
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| − | Customer service management is the combination of solutions, workflow and processes that go into managing the customer relationship. With a customer service management system, a company can rely on software and automation to reinforce its human techniques.<ref>Defining Customer Service Management [https://www.zendesk.com/support/features/customer-service-management-software/ Zendesk]</ref> | + | [[Customer]] [[service]] [[management]] is the combination of solutions, [[workflow]] and processes that go into managing the customer relationship. With a customer service management [[system]], a company can rely on [[software]] and automation to reinforce its human techniques.<ref>Defining [[Customer Service]] Management [https://www.zendesk.com/support/features/customer-service-management-software/ Zendesk]</ref> |
Revision as of 15:04, 6 February 2021
Customer service management is the combination of solutions, workflow and processes that go into managing the customer relationship. With a customer service management system, a company can rely on software and automation to reinforce its human techniques.[1]
References
- ↑ Defining Customer Service Management Zendesk