Difference between revisions of "ITIL Event Management"
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| − | '''Event Management''', as defined by [[ITIL (Information Technology Infrastructure Library)|ITIL]], is the process that monitors all events that occur through the [[IT Infrastructure|IT infrastructure]]. It allows for normal operation and also detects and escalates exception conditions. An event can be defined as any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of [[IT Services (Information Technology Services)|IT service]] and evaluation of the impact a deviation might cause to the services. Events are typically notifications created by an IT service, [[Configuration Item (CI)|Configuration Item (CI)]] or monitoring tool.<ref>Definition - What is Event Management in ITIL? [https://en.wikipedia.org/wiki/Event_management_(ITIL) Wikipedia]</ref> | + | '''Event [[Management]]''', as defined by [[ITIL (Information Technology Infrastructure Library)|ITIL]], is the [[process]] that monitors all events that occur through the [[IT Infrastructure|IT infrastructure]]. It allows for normal operation and also detects and escalates exception conditions. An event can be defined as any detectable or discernible occurrence that has significance for the management of the [[IT Infrastructure]] or the delivery of [[IT Services (Information Technology Services)|IT service]] and [[evaluation]] of the [[impact]] a deviation might cause to the services. Events are typically notifications created by an IT [[service]], [[Configuration Item (CI)|Configuration Item (CI)]] or monitoring tool.<ref>Definition - What is Event Management in ITIL? [https://en.wikipedia.org/wiki/Event_management_(ITIL) Wikipedia]</ref> |
Revision as of 16:16, 6 February 2021
Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions. An event can be defined as any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of IT service and evaluation of the impact a deviation might cause to the services. Events are typically notifications created by an IT service, Configuration Item (CI) or monitoring tool.[1]