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Difference between revisions of "ITIL Service Lifecycle"

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'''ITIL Service Lifecycle''' is a framework consisting of processes for effectively managing the service lifecycle of any product or service offered by an [[Organization|organization]]. Although it is an approach for [[IT Service Management (ITSM)]], it can be used by any organization irrespective of its size to manage the full lifecycle of not only the IT services but any service that it offers. Service lifecycle helps to improve the service management technique by using five processes to achieve better business performance.
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'''ITIL Service Lifecycle''' is a framework consisting of processes for effectively managing the service lifecycle of any product or service offered by an [[Organization|organization]]. Although it is an approach for [[IT Service Management (ITSM)]], it can be used by any organization irrespective of its size to manage the full lifecycle of not only the IT services but any service that it offers. Service lifecycle helps to improve the service management technique by using five processes to achieve better business performance.<ref>Definition - What Does ITIL service Library Mean?  [https://www.educba.com/itil-service-lifecycle/ EduCBA]</ref>
  
  
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[[File:ITIL_Service_Lifecycle.png|400px|ITIL Service Lifecycle]]<br />
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[[File:ITIL_Service_Lifecycle.png|300px|ITIL Service Lifecycle]]<br />
 
source: AXELOS
 
source: AXELOS
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The ITIL version 3 proposes the concept of service life cycle containing stages, each with different goals, as follows:
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*Service Strategy - SS: to understand the company's strategy and define how IT services will meet the strategic objectives of the organization;
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*Service Design - SD: to guide the design of IT services to ensure service quality, customer satisfaction and the cost-benefit relationship of the services provided;
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*Service Transition - ST: to guide the development of resources for the creation of new services or services in IT operations and ensure that they meet the business needs according to the "strategy" and "design" of the services;
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*Service Operation - SO: to provide guidance on how to achieve effectiveness and efficiency in the delivery and support of services, to ensure the value expected by the customer and meet the strategic goals of the company;
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*Continual Service Improvement - CSI: to identify results and advise on the improvement of services by joining forces with the Strategy, Design, Transition and Operation Services phases in order to create and maintain the value of services.
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The processes and functions proposed by the ITIL® V3 2011 edition for each stage of the service lifecycle, as shown in figure above, are:
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*Service Strategy
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**Strategy Management Process for IT Services
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**Financial Management Process for IT Services
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**Service Portfolio Management Process
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**Demand Management Process and
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**Management of the Relationship with the Business Process
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*Service Design
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**Design Coordination Process
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**Service Catalog Management Process
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**Service Level Management Process
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**Capacity Management Process
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**Availability Management Process
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**Management of IT
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**Service Continuity Process
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**Supplier Management Process
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*Service Transition
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**Planning and Transition Support Process
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**Change Management Process
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**Configuration and Service Asset Management Process
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**Knowledge Management Process
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**Release and Deployment Management Process
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**Validation and Service Testing Process
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**Changes Evaluation Process
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*Service Operation
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**Event Management Process
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**Incident Management Process
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**Request Fulfillment Process
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**Access Management Process
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**Problem Management Process
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**Service Desk Function
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**Technical Management Function
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**IT Operations Management Function
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**Application Management Function
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*Continual Improvement of Service
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**Seven Steps to the Improvement Process<ref>The Goals, Processess and Functions of the ITIL Service Lifecycle Stages [https://www.researchgate.net/figure/The-ITIL-service-lifecycle-6-The-processes-and-functions-proposed-by-the-ITILR-V3-2011_fig8_305953563/download Carolina Ferreira, Andrea Nery,Placido Rogerio Pinheiroa]</ref>

Revision as of 20:02, 5 January 2021

ITIL Service Lifecycle is a framework consisting of processes for effectively managing the service lifecycle of any product or service offered by an organization. Although it is an approach for IT Service Management (ITSM), it can be used by any organization irrespective of its size to manage the full lifecycle of not only the IT services but any service that it offers. Service lifecycle helps to improve the service management technique by using five processes to achieve better business performance.[1]


ITIL Service Lifecycle
source: AXELOS


The ITIL version 3 proposes the concept of service life cycle containing stages, each with different goals, as follows:

  • Service Strategy - SS: to understand the company's strategy and define how IT services will meet the strategic objectives of the organization;
  • Service Design - SD: to guide the design of IT services to ensure service quality, customer satisfaction and the cost-benefit relationship of the services provided;
  • Service Transition - ST: to guide the development of resources for the creation of new services or services in IT operations and ensure that they meet the business needs according to the "strategy" and "design" of the services;
  • Service Operation - SO: to provide guidance on how to achieve effectiveness and efficiency in the delivery and support of services, to ensure the value expected by the customer and meet the strategic goals of the company;
  • Continual Service Improvement - CSI: to identify results and advise on the improvement of services by joining forces with the Strategy, Design, Transition and Operation Services phases in order to create and maintain the value of services.

The processes and functions proposed by the ITIL® V3 2011 edition for each stage of the service lifecycle, as shown in figure above, are:

  • Service Strategy
    • Strategy Management Process for IT Services
    • Financial Management Process for IT Services
    • Service Portfolio Management Process
    • Demand Management Process and
    • Management of the Relationship with the Business Process
  • Service Design
    • Design Coordination Process
    • Service Catalog Management Process
    • Service Level Management Process
    • Capacity Management Process
    • Availability Management Process
    • Management of IT
    • Service Continuity Process
    • Supplier Management Process
  • Service Transition
    • Planning and Transition Support Process
    • Change Management Process
    • Configuration and Service Asset Management Process
    • Knowledge Management Process
    • Release and Deployment Management Process
    • Validation and Service Testing Process
    • Changes Evaluation Process
  • Service Operation
    • Event Management Process
    • Incident Management Process
    • Request Fulfillment Process
    • Access Management Process
    • Problem Management Process
    • Service Desk Function
    • Technical Management Function
    • IT Operations Management Function
    • Application Management Function
  • Continual Improvement of Service
    • Seven Steps to the Improvement Process[2]
  1. ↑ Definition - What Does ITIL service Library Mean? EduCBA
  2. ↑ The Goals, Processess and Functions of the ITIL Service Lifecycle Stages Carolina Ferreira, Andrea Nery,Placido Rogerio Pinheiroa
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