https://cio-wiki.org//index.php?title=IT_Operations_(Information_Technology_Operations)&feed=atom&action=historyIT Operations (Information Technology Operations) - Revision history2024-03-28T14:45:30ZRevision history for this page on the wikiMediaWiki 1.35.1https://cio-wiki.org//index.php?title=IT_Operations_(Information_Technology_Operations)&diff=17413&oldid=prevUser at 13:12, 31 August 20232023-08-31T13:12:37Z<p></p>
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</table>Userhttps://cio-wiki.org//index.php?title=IT_Operations_(Information_Technology_Operations)&diff=17383&oldid=prevUser at 18:45, 30 August 20232023-08-30T18:45:46Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 18:45, 30 August 2023</td>
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<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''<ins class="diffchange diffchange-inline">[[</ins>Information Technology <ins class="diffchange diffchange-inline">(IT)]] </ins>Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Gartner defines '''IT Operations''' as "the people and management processes associated with IT Service Management (ITSM) to deliver the right set of services at the right quality and at competitive costs for customers."<ref>[https://www.gartner.com/it-glossary/it-operations/ Defining IT Operations (Information Technology Operations)]</ref></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Gartner defines '''IT Operations''' as "the people and management processes associated with IT Service Management (ITSM) to deliver the right set of services at the right quality and at competitive costs for customers."<ref>[https://www.gartner.com/it-glossary/it-operations/ Defining IT Operations (Information Technology Operations)]</ref></div></td></tr>
</table>Userhttps://cio-wiki.org//index.php?title=IT_Operations_(Information_Technology_Operations)&diff=17076&oldid=prevUser at 16:21, 10 August 20232023-08-10T16:21:26Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>IT Operations is one of the most important items on a CIO's agenda. </div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>IT Operations is one of the most important items on a CIO's agenda. </div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>IT Strategy identifies the demand - which products and services to build, when, and in which quantity - while IT Operations determines the supply - builds and deploys the products and services - in collaboration with IT Sourcing which determines what to build, what to buy, and from whom.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">[[</ins>IT Strategy <ins class="diffchange diffchange-inline">(Information Technology Strategy)|IT Strategy]] </ins>identifies the demand - which products and services to build, when, and in which quantity - while IT Operations determines the supply - builds and deploys the products and services - in collaboration with IT Sourcing which determines what to build, what to buy, and from whom.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Every organization that uses computers has at least loosely defined IT operations, based on how it tends to solve internal and client needs. Elements of IT operations are chosen to deliver effective services at the required quality and cost. IT operations are usually considered to be separate from IT applications. In a software development company, for example, IT operations include all IT functions other than software development and management. However, there is always some overlap between the departments. IT operations determine the way an organization manages software and hardware and includes other IT support, such as network administration, device management, mobile contracting, and help desks of all kinds. IT operations management (ITOM) and IT operations analytics (ITOA) help an organization refine the way that IT approaches services, deployment, and support and help to ensure consistency, reliability, and quality of service. Current IT trends affecting IT operations include Cloud Computing, machine-to-machine (M2M) communications, and the Internet of Things (IoT). The efficiency of cloud computing typically means that IT operations for a given organization require fewer administrators. The increasing interconnectivity and automation of M2M and IoT require adaptations to the traditional IT operations skill sets and business processes. Different organizations define IT operations in various ways; the term is also used to describe the department that manages IT operations as well as the collection of services and processes and how the department operates as a standardized procedure.<ref>[https://searchitoperations.techtarget.com/definition/IT-operations What is IT Operations (Information Technology Operations)?]</ref></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Every organization that uses computers has at least loosely defined IT operations, based on how it tends to solve internal and client needs. Elements of IT operations are chosen to deliver effective services at the required quality and cost. IT operations are usually considered to be separate from IT applications. In a software development company, for example, IT operations include all IT functions other than software development and management. However, there is always some overlap between the departments. IT operations determine the way an organization manages software and hardware and includes other IT support, such as network administration, device management, mobile contracting, and help desks of all kinds. IT operations management (ITOM) and IT operations analytics (ITOA) help an organization refine the way that IT approaches services, deployment, and support and help to ensure consistency, reliability, and quality of service. Current IT trends affecting IT operations include Cloud Computing, machine-to-machine (M2M) communications, and the Internet of Things (IoT). The efficiency of cloud computing typically means that IT operations for a given organization require fewer administrators. The increasing interconnectivity and automation of M2M and IoT require adaptations to the traditional IT operations skill sets and business processes. Different organizations define IT operations in various ways; the term is also used to describe the department that manages IT operations as well as the collection of services and processes and how the department operates as a standardized procedure.<ref>[https://searchitoperations.techtarget.com/definition/IT-operations What is IT Operations (Information Technology Operations)?]</ref></div></td></tr>
</table>Userhttps://cio-wiki.org//index.php?title=IT_Operations_(Information_Technology_Operations)&diff=17041&oldid=prevUser at 15:03, 21 July 20232023-07-21T15:03:00Z<p></p>
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<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td></tr>
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</table>Userhttps://cio-wiki.org//index.php?title=IT_Operations_(Information_Technology_Operations)&diff=17040&oldid=prevUser at 15:01, 21 July 20232023-07-21T15:01:17Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td></tr>
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</table>Userhttps://cio-wiki.org//index.php?title=IT_Operations_(Information_Technology_Operations)&diff=17039&oldid=prevUser at 14:58, 21 July 20232023-07-21T14:58:32Z<p></p>
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<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td></tr>
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</table>Userhttps://cio-wiki.org//index.php?title=IT_Operations_(Information_Technology_Operations)&diff=17038&oldid=prevUser at 14:57, 21 July 20232023-07-21T14:57:30Z<p></p>
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<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
</table>Userhttps://cio-wiki.org//index.php?title=IT_Operations_(Information_Technology_Operations)&diff=17037&oldid=prevUser at 14:54, 21 July 20232023-07-21T14:54:24Z<p></p>
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<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td></tr>
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</table>Userhttps://cio-wiki.org//index.php?title=IT_Operations_(Information_Technology_Operations)&diff=17036&oldid=prevUser at 14:53, 21 July 20232023-07-21T14:53:52Z<p></p>
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<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td></tr>
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</table>Userhttps://cio-wiki.org//index.php?title=IT_Operations_(Information_Technology_Operations)&diff=17035&oldid=prevUser at 14:51, 21 July 20232023-07-21T14:51:44Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Information Technology Operations''', or IT operations, are the set of all processes and services that are provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs. Operations work can include responding to tickets generated for maintenance work or customer issues. Some operations teams rely on on-call responses to incidents during off-hours periods <ref>[https://en.wikipedia.org/wiki/Data_center_management#Data_center_asset_management What is IT Operations (Information Technology Operations)?]</ref></div></td></tr>
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</table>User