Difference between revisions of "IT Service Continuity Management (ITSCM)"
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| − | ''' | + | '''IT service Continuity Management (ITSCM)''' ( aka Continuity Management) is a key component of [[ITIL Service Delivery|ITIL service delivery]]. It focuses on planning for incident prevention, prediction, and management with the goal of maintaining service availability and performance at the highest possible levels before, during, and after a disaster-level incident.<ref>Definition - What is IT Service Continuity Management (ITSCM)? [https://www.atlassian.com/itsm/incident-management/itscm#:~:text=IT%20service%20continuity%20management%20(ITSCM,after%20a%20disaster%2Dlevel%20incident. Atlassian]</ref> |
Revision as of 22:11, 29 January 2021
IT service Continuity Management (ITSCM) ( aka Continuity Management) is a key component of ITIL service delivery. It focuses on planning for incident prevention, prediction, and management with the goal of maintaining service availability and performance at the highest possible levels before, during, and after a disaster-level incident.[1]