IT Service Portfolio
What is IT Service Portfolio
An IT service portfolio is a comprehensive list of all the information technology (IT) services that a company offers or plans to offer. It includes information about the purpose and capabilities of each service, as well as details about the resources required to deliver the service, such as hardware, software, and staff.
The IT service portfolio is an important tool for managing and organizing IT services within a company. It helps to ensure that the company is providing the right services to meet the needs of its customers and stakeholders, and it helps to optimize the use of resources by identifying which services are most valuable and which may be unnecessary or redundant.
The IT service portfolio is often organized into different categories or levels, such as core services, which are essential to the business, and supporting services, which provide additional value or support to the core services. It may also include information about the service levels, such as the availability and response times, as well as the costs and pricing of the services.
According to ITIL, an IT Service Portfolio is “the complete list of services that are managed by a service provider. The service portfolio is used to manage the entire lifecycle of all services.” The IT Service Portfolio helps IT to define its value to the business and relationships to other aspects of your organization.[1]
In the context of ITIL (Information Technology Infrastructure Library), an IT service portfolio is a collection of all the IT services that a company offers or plans to offer, along with information about the purpose and capabilities of each service, as well as details about the resources required to deliver the service.
ITIL is a set of best practices for managing and delivering IT services, and the IT service portfolio is an important part of this framework. It helps to ensure that the company is providing the right services to meet the needs of its customers and stakeholders, and it helps to optimize the use of resources by identifying which services are most valuable and which may be unnecessary or redundant.
In ITIL, the IT service portfolio is typically organized into different categories or levels, such as core services, which are essential to the business, and supporting services, which provide additional value or support to the core services. It may also include information about the service levels, such as the availability and response times, as well as the costs and pricing of the services.