Difference between revisions of "IT Services (Information Technology Services)"
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'''IT Services''' refers to the application of business and technical expertise to enable [[Organization|organizations]] in the creation, management and optimization of or access to information and [[Business Process|business processes]]. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of service: business process services, application services and infrastructure services. If these services are outsourced, they are referred to as [[Business Process Outsourcing (BPO)|business process outsourcing (BPO)]], [[Application Outsourcing|applications outsourcing (AO)]] and [[Infrastructure Outsourcing|infrastructure outsourcing]].<ref>Definition - What is the Meaning of IT Services? [https://www.gartner.com/en/information-technology/glossary/it-services Gartner]</ref>The appropriate model for an IT service is typically determined by the type of service provided. | '''IT Services''' refers to the application of business and technical expertise to enable [[Organization|organizations]] in the creation, management and optimization of or access to information and [[Business Process|business processes]]. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of service: business process services, application services and infrastructure services. If these services are outsourced, they are referred to as [[Business Process Outsourcing (BPO)|business process outsourcing (BPO)]], [[Application Outsourcing|applications outsourcing (AO)]] and [[Infrastructure Outsourcing|infrastructure outsourcing]].<ref>Definition - What is the Meaning of IT Services? [https://www.gartner.com/en/information-technology/glossary/it-services Gartner]</ref>The appropriate model for an IT service is typically determined by the type of service provided. | ||
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| + | An IT service is a service that the support organization (or, more generally, a service provider) provides to its [[Customer|customers]]. Those customers may be internal (i.e., the business) or external (i.e., customers). In the latter case, there’s often a business department between [[Information Technology (IT)|IT]] and the external customer. An IT service typically automates a business process and so should contain all of the necessary components for the successful execution of that business process.<ref>What is IT Service? [https://www.thinkhdi.com/library/supportworld/2013/defining-services.aspx HDI]</ref> | ||
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Revision as of 21:49, 28 January 2021
IT Services refers to the application of business and technical expertise to enable organizations in the creation, management and optimization of or access to information and business processes. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of service: business process services, application services and infrastructure services. If these services are outsourced, they are referred to as business process outsourcing (BPO), applications outsourcing (AO) and infrastructure outsourcing.[1]The appropriate model for an IT service is typically determined by the type of service provided.
An IT service is a service that the support organization (or, more generally, a service provider) provides to its customers. Those customers may be internal (i.e., the business) or external (i.e., customers). In the latter case, there’s often a business department between IT and the external customer. An IT service typically automates a business process and so should contain all of the necessary components for the successful execution of that business process.[2]
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References