IT Services (Information Technology Services)

IT Services refers to the application of business and technical expertise to enable organizations in the creation, management and optimization of or access to information and business processes. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of service: business process services, application services and infrastructure services. If these services are outsourced, they are referred to as business process outsourcing (BPO), applications outsourcing (AO) and infrastructure outsourcing.The appropriate model for an IT service is typically determined by the type of service provided.

An IT service is a service that the support organization (or, more generally, a service provider) provides to its customers. Those customers may be internal (i.e., the business) or external (i.e., customers). In the latter case, there’s often a business department between IT and the external customer. An IT service typically automates a business process and so should contain all of the necessary components for the successful execution of that business process.

There are two main types of IT services:

• Customer-Based Services: IT services mostly tend to be customer-centric. Customers usually take benefits of IT services without realizing what is happening beneath the surface. But, with changes in technology in the workplace, what IT services mean has drastically changed. IT has fundamentally changed how business operations like marketing, sales, and customer care are carried out. Since IT has so much influence in so many fields of business operations, each business will require different types of services. So, IT firms have various types of IT experts whose abilities will allow the IT firm to adjust the type of IT services they are going to provide. Every business will need a custom IT infrastructure that suits their needs. So, services provided by the IT firm will also look different for each business. Such services are called customer-based services.
• Service Packages: For this type of service an IT form has to define its target audience and create a service package based according to their needs. These service packages provide the same type of services to every business at a fixed price. These types of services may not be as effective as customer-based services. This type of service is only used to finish minor tasks rather than to manage the IT infrastructure of the whole organization. Some services that are usually offered in package form are cloud services, website design. e.t.c. Service Packages will meet your expectations but will not provide extra advantages than what you expected.

The Following are common examples of IT services

source: Simplicable

• Systems:Systems that automate work such as Banking System that performs account reconcialiation
• Applications: Software that is primarily intended to be used by people such as customer relationship management platform
• Data Visualization: Applications that visualize data for users
• Data Analysis: Software such as a data mining tool or statistics platform that is used to find meaning in data
• Knowledge Management: Software for controlling and sharing knowledge such as a document management platform
• Content: Platforms for publishing information such as blogging platform or content management tool
• Media: Software for creating and publishing media such as a video publishing platform
• Communication
• Business Processes
• End-User Devices
• Data Processing
• Data Storage
• APIs
• Information Security
• Infrastructure
• Internet of Things

See Also

• IT Service Portfolio
• IT Service Continuity Management (ITSCM)
• IT Service Management (ITSM)

References