Known Error Database (KEDB)

A Known Error Database, then, tracks all of the known errors within the IT’s jurisdiction, which is typically an entire system or even organization. Ideally, the KEDB includes:

• Descriptions of how/when the issue will appear, including a description of the incident from the user’s point of view
• Screenshots of the incident(s) and problem
• Text of error messages
• Workarounds (temporary solutions) that help the user handle the problem and return to productive work with minor to no delay
• Resolutions, if the incident and problem have occurred and previously been solved