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Difference between revisions of "Operational Level Agreement (OLA)"

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An '''operational level agreement (OLA)''' is a document that explicitly states the roles, responsibilities, actions, [[Process|processes]], and [[Policy|policies]] involved so that a particular [[Service Level Agreement (SLA)|SLA]] can be fulfilled by the [[Service Provider|service provider]]. Simply put, an OLA tells the service provider’s internal teams what to do, how to do it, and when – plus, what should be done in the cases of irregularity or emergency.<ref>Definition - What is a Operational Level Agreement (OLA)? [https://www.process.st/operational-level-agreement/ Process.St]</ref>

Revision as of 22:04, 24 March 2021

An operational level agreement (OLA) is a document that explicitly states the roles, responsibilities, actions, processes, and policies involved so that a particular SLA can be fulfilled by the service provider. Simply put, an OLA tells the service provider’s internal teams what to do, how to do it, and when – plus, what should be done in the cases of irregularity or emergency.[1]

  1. Definition - What is a Operational Level Agreement (OLA)? Process.St