Process Flow

Process flows (or process diagrams) provide a visual overview or workflow diagram of all the tasks and relationships involved in a process. The goal of illustrating a process could be two-fold:

• To explain how a process works
• To improve a process

Most processes tend to be fairly opaque with a lot of institutional or "tribal" knowledge moving things forward. If you work in an environment like this you probably hear a lot of comments that sound like this:

• "Bob knows what to do with those."
• "Sara handles that."
• "Ed decides which way to go with that."