https://cio-wiki.org//index.php?title=Service_Asset_and_Configuration_Management_(SACM)&feed=atom&action=history
Service Asset and Configuration Management (SACM) - Revision history
2024-03-28T13:05:44Z
Revision history for this page on the wiki
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https://cio-wiki.org//index.php?title=Service_Asset_and_Configuration_Management_(SACM)&diff=18245&oldid=prev
User at 18:13, 8 March 2024
2024-03-08T18:13:27Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 18:13, 8 March 2024</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Overall, SACM is a critical practice in ITSM that helps organizations maintain control over their IT infrastructure, improve service delivery, and reduce risks associated with changes and incidents.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Overall, SACM is a critical practice in ITSM that helps organizations maintain control over their IT infrastructure, improve service delivery, and reduce risks associated with changes and incidents.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
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<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">== See Also ==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">*[[IT Strategy (Information Technology Strategy)]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">*[[IT Governance]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">*[[Enterprise Architecture]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">*[[Chief Information Officer (CIO)]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">*[[IT Sourcing (Information Technology Sourcing)]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">*[[IT Operations (Information Technology Operations)]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">*[[E-Strategy]]</ins></div></td></tr>
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<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">== References ==</ins></div></td></tr>
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User
https://cio-wiki.org//index.php?title=Service_Asset_and_Configuration_Management_(SACM)&diff=16512&oldid=prev
User at 13:16, 31 May 2023
2023-05-31T13:16:47Z
<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:16, 31 May 2023</td>
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<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">'''ITIL [[</del>Service<del class="diffchange diffchange-inline">]] [[</del>Asset<del class="diffchange diffchange-inline">]] </del>and Configuration <del class="diffchange diffchange-inline">[[</del>Management<del class="diffchange diffchange-inline">]] </del>(SACM)<del class="diffchange diffchange-inline">''' aims </del>to <del class="diffchange diffchange-inline">maintain </del>information about <del class="diffchange diffchange-inline">[[Configuration Item </del>(<del class="diffchange diffchange-inline">CI</del>)<del class="diffchange diffchange-inline">|Configuration Items </del>(<del class="diffchange diffchange-inline">CIs</del>)<del class="diffchange diffchange-inline">]] required </del>to <del class="diffchange diffchange-inline">deliver </del>an IT <del class="diffchange diffchange-inline">service</del>, including <del class="diffchange diffchange-inline">their </del>relationships. <del class="diffchange diffchange-inline">ITIL 4 refers </del>to <del class="diffchange diffchange-inline">Service Asset and </del>Configuration Management as service management <del class="diffchange diffchange-inline">practices</del>, and <del class="diffchange diffchange-inline">has renamed </del>the <del class="diffchange diffchange-inline">practices to "</del>IT <del class="diffchange diffchange-inline">[[Asset </del>Management<del class="diffchange diffchange-inline">]]" </del>and <del class="diffchange diffchange-inline">"</del>Service <del class="diffchange diffchange-inline">Configuration Management"</del>.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Service Asset and Configuration Management (SACM) <ins class="diffchange diffchange-inline">is a practice in IT Service Management (ITSM) that focuses on managing and controlling the configuration items (CIs) and assets that support the delivery of IT services. SACM ensures that accurate and up-</ins>to<ins class="diffchange diffchange-inline">-date </ins>information about <ins class="diffchange diffchange-inline">the IT infrastructure, including hardware, software, documentation, and relationships between CIs, is maintained in a configuration management database </ins>(<ins class="diffchange diffchange-inline">CMDB</ins>) <ins class="diffchange diffchange-inline">or configuration management system </ins>(<ins class="diffchange diffchange-inline">CMS</ins>)<ins class="diffchange diffchange-inline">.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">SACM aims </ins>to <ins class="diffchange diffchange-inline">provide visibility and control over the configuration items and assets within </ins>an <ins class="diffchange diffchange-inline">organization's </ins>IT <ins class="diffchange diffchange-inline">infrastructure. It enables effective change management, incident management, problem management, and other ITSM processes by providing accurate and reliable information about the relationships and dependencies between CIs.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">The components and activities involved in SACM include:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">#Configuration Identification: This involves identifying and defining the CIs within the IT infrastructure, establishing naming conventions, and assigning unique identifiers to each CI.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">#Configuration Control: This includes establishing processes and procedures to control and manage changes to the CIs. It ensures changes are planned, documented, authorized, and properly implemented.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">#Configuration Status Accounting: This involves maintaining accurate records of the current status and attributes of each CI</ins>, including <ins class="diffchange diffchange-inline">details such as versions, locations, ownership, and </ins>relationships <ins class="diffchange diffchange-inline">with other CIs</ins>.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">#Configuration Verification and Audit: Regular verification and audit activities are conducted </ins>to <ins class="diffchange diffchange-inline">ensure that the actual configuration of the IT infrastructure matches the configuration information stored in the CMDB/CMS. This helps identify any discrepancies or unauthorized changes.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">#</ins>Configuration <ins class="diffchange diffchange-inline">Baseline </ins>Management<ins class="diffchange diffchange-inline">: Baselines are established to capture the approved and validated versions of CIs and their associated documentation. Baselines serve </ins>as <ins class="diffchange diffchange-inline">reference points for change management and help identify unauthorized changes.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">The importance of SACM lies in its ability to provide a foundation for effective IT </ins>service management<ins class="diffchange diffchange-inline">. By maintaining accurate and complete configuration information, organizations can make informed decisions, reduce service disruptions</ins>, and <ins class="diffchange diffchange-inline">ensure </ins>the <ins class="diffchange diffchange-inline">stability and integrity of their </ins>IT <ins class="diffchange diffchange-inline">infrastructure.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">Benefits of implementing SACM include:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">#Improved Change </ins>Management<ins class="diffchange diffchange-inline">: Accurate configuration information helps assess the impact of proposed changes, plan and implement changes efficiently, and minimize the risk of unintended consequences.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">#Faster Incident </ins>and <ins class="diffchange diffchange-inline">Problem Resolution: SACM quickly identifies the affected CIs during incidents and problems, allowing for faster resolution by understanding the impact and dependencies.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">#Enhanced </ins>Service <ins class="diffchange diffchange-inline">Continuity: Understanding the relationships and dependencies between CIs enables organizations to manage risks and implement effective backup and recovery strategies proactively.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">#Compliance and Audit Support: SACM provides the necessary information for regulatory compliance and supports audit activities by maintaining accurate records of the IT infrastructure.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">Some challenges of implementing SACM include needing dedicated resources, maintaining accurate and up-to-date configuration information, ensuring data integrity, and managing the complexity of a continuously evolving IT environment.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">Overall, SACM is a critical practice in ITSM that helps organizations maintain control over their IT infrastructure, improve service delivery, and reduce risks associated with changes and incidents</ins>.</div></td></tr>
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User
https://cio-wiki.org//index.php?title=Service_Asset_and_Configuration_Management_(SACM)&diff=7681&oldid=prev
User: The LinkTitles extension automatically added links to existing pages (https://github.com/bovender/LinkTitles).
2021-02-06T18:16:46Z
<p>The LinkTitles extension automatically added links to existing pages (https://github.com/bovender/LinkTitles).</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 18:16, 6 February 2021</td>
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<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''ITIL Service Asset and Configuration Management (SACM)''' aims to maintain information about [[Configuration Item (CI)|Configuration Items (CIs)]] required to deliver an IT service, including their relationships. ITIL 4 refers to Service Asset and Configuration Management as service management practices, and has renamed the practices to "IT Asset Management" and "Service Configuration Management".</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''ITIL <ins class="diffchange diffchange-inline">[[</ins>Service<ins class="diffchange diffchange-inline">]] [[</ins>Asset<ins class="diffchange diffchange-inline">]] </ins>and Configuration <ins class="diffchange diffchange-inline">[[</ins>Management<ins class="diffchange diffchange-inline">]] </ins>(SACM)''' aims to maintain information about [[Configuration Item (CI)|Configuration Items (CIs)]] required to deliver an IT service, including their relationships. ITIL 4 refers to Service Asset and Configuration Management as service management practices, and has renamed the practices to "IT <ins class="diffchange diffchange-inline">[[</ins>Asset Management<ins class="diffchange diffchange-inline">]]</ins>" and "Service Configuration Management".</div></td></tr>
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User
https://cio-wiki.org//index.php?title=Service_Asset_and_Configuration_Management_(SACM)&diff=6452&oldid=prev
User at 16:15, 27 January 2021
2021-01-27T16:15:46Z
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 16:15, 27 January 2021</td>
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<tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''ITIL Service Asset and Configuration Management (SACM)''' aims to maintain information about [[Configuration <del class="diffchange diffchange-inline">Items </del>(CI)|Configuration Items (CIs)]] required to deliver an IT service, including their relationships. ITIL 4 refers to Service Asset and Configuration Management as service management practices, and has renamed the practices to "IT Asset Management" and "Service Configuration Management".</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''ITIL Service Asset and Configuration Management (SACM)''' aims to maintain information about [[Configuration <ins class="diffchange diffchange-inline">Item </ins>(CI)|Configuration Items (CIs)]] required to deliver an IT service, including their relationships. ITIL 4 refers to Service Asset and Configuration Management as service management practices, and has renamed the practices to "IT Asset Management" and "Service Configuration Management".</div></td></tr>
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https://cio-wiki.org//index.php?title=Service_Asset_and_Configuration_Management_(SACM)&diff=6451&oldid=prev
User: Created page with "'''ITIL Service Asset and Configuration Management (SACM)''' aims to maintain information about Configuration Items (CIs) required to deliver an I..."
2021-01-27T16:15:24Z
<p>Created page with "'''ITIL Service Asset and Configuration Management (SACM)''' aims to maintain information about <a href="/index.php?title=Configuration_Items_(CI)&action=edit&redlink=1" class="new" title="Configuration Items (CI) (page does not exist)">Configuration Items (CIs)</a> required to deliver an I..."</p>
<p><b>New page</b></p><div>'''ITIL Service Asset and Configuration Management (SACM)''' aims to maintain information about [[Configuration Items (CI)|Configuration Items (CIs)]] required to deliver an IT service, including their relationships. ITIL 4 refers to Service Asset and Configuration Management as service management practices, and has renamed the practices to "IT Asset Management" and "Service Configuration Management".</div>
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