Difference between revisions of "Service Catalog"
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| − | An '''IT service catalog''' is the single source of accurate information on all IT services offered by an organization's IT department. [[ITIL (Information Technology Infrastructure Library)|ITIL]] defines a service catalog as a centralized database of accurate information about active IT service offerings, and a subset of the IT service provider's service portfolio. In simpler terms, it is the storefront from where end users (internal or external) request services and products from the IT service desk based on the information provided in the service catalog.<ref>Definition - What Does Service Catalog Mean in ITIL? [https://www.manageengine.com/products/service-desk/itil/what-is-service-catalog.html#what-is-service-catalog Manage Enine]</ref> | + | An '''IT [[service]] catalog''' is the single source of accurate information on all IT services offered by an [[organization]]'s IT department. [[ITIL (Information Technology Infrastructure Library)|ITIL]] defines a service catalog as a centralized database of accurate information about active IT service offerings, and a subset of the IT service provider's service [[portfolio]]. In simpler terms, it is the storefront from where end users (internal or external) request services and products from the IT service desk based on the information provided in the service catalog.<ref>Definition - What Does Service Catalog Mean in ITIL? [https://www.manageengine.com/products/service-desk/itil/what-is-service-catalog.html#what-is-service-catalog Manage Enine]</ref> |
Revision as of 18:16, 6 February 2021
An IT service catalog is the single source of accurate information on all IT services offered by an organization's IT department. ITIL defines a service catalog as a centralized database of accurate information about active IT service offerings, and a subset of the IT service provider's service portfolio. In simpler terms, it is the storefront from where end users (internal or external) request services and products from the IT service desk based on the information provided in the service catalog.[1]
- ↑ Definition - What Does Service Catalog Mean in ITIL? Manage Enine