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Service Knowledge Management System (SKMS)

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Service Knowledge Management System (SKMS) is a set of tools and databases used to manage (i.e. collect, store, update, analyze, present and archive) organizations’ data, information and knowledge.

Data, information and knowledge are stored in SKMS. SKMS is used in everyday life to manage infrastructure and services, solve incidents and problems or to make strategic decisions. SKMS contains many different types of data, information and knowledge, such as: Service portfolio data [[ConfiguConfiguration Management System (CMS) Service Level Agreements (SLAs), Operation Level Agreements (OLAs), Underpinning Contracts (UCs) Information security policy Business plans Cost allocation model Budget Capacity plan Availability plan Known Error Database (KEDB) IT Projects and respective data Customer information …etc.[1]

  1. ↑ What is Service Knowledge Management System (SKMS)? Advisera
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