Difference between revisions of "Service Level Management (SLM)"
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| − | ''' | + | '''Service Level [[Management]] (SLM)''' deals with negotiating, agreeing, and documenting existing services with some level of policies. SLM deals with the following two kinds of agreements: |
*[[Service Level Agreement (SLA)]] | *[[Service Level Agreement (SLA)]] | ||
*[[Operational Level Agreement (OLA)]] | *[[Operational Level Agreement (OLA)]] | ||
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[[File:SLM Process.jpg|400px|Service Level Management Process]] | [[File:SLM Process.jpg|400px|Service Level Management Process]] | ||
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| + | ==See Also== | ||
| + | *[[IT Governance]] | ||
| + | *[[IT Operations (Information Technology Operations)]] | ||
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| + | ==References== | ||
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Revision as of 00:39, 16 November 2022
Service Level Management (SLM) deals with negotiating, agreeing, and documenting existing services with some level of policies. SLM deals with the following two kinds of agreements:
The following diagram describes activities involved in SLM process[1]
See Also
References
- ↑ Definition - What is Service Level Management (SLM)? Tutorials Point