Difference between revisions of "Service Level Management (SLM)"
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| − | '''Service Level | + | '''Service Level Management (SLM)''' deals with negotiating, agreeing, and documenting existing services with some level of policies. SLM deals with the following two kinds of agreements: |
| − | * | + | *Service Level Agreement (SLA) |
| − | * | + | *Operational Level Agreement (OLA) |
| − | The following diagram describes activities involved in SLM | + | The following diagram describes activities involved in SLM process |
[[File:SLM Process.jpg|400px|Service Level Management Process]] | [[File:SLM Process.jpg|400px|Service Level Management Process]] | ||
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==See Also== | ==See Also== | ||
| − | *[[ | + | *[[Service Level Objective (SLO)]] |
| − | *[[ | + | *[[Service Level Requirements (SLR)]] |
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==References== | ==References== | ||
<references /> | <references /> | ||
Revision as of 20:51, 3 January 2023
Service Level Management (SLM) deals with negotiating, agreeing, and documenting existing services with some level of policies. SLM deals with the following two kinds of agreements:
- Service Level Agreement (SLA)
- Operational Level Agreement (OLA)
The following diagram describes activities involved in SLM process
See Also