Actions

Difference between revisions of "Service Level Management (SLM)"

(Created page with "'''Service Level Management (SLM)''' deals with negotiating, agreeing and documenting existing services with some level of policies. SLM deals with following two kinds of agre...")
 
(3 intermediate revisions by the same user not shown)
Line 1: Line 1:
'''Service Level Management (SLM)''' deals with negotiating, agreeing and documenting existing services with some level of policies. SLM deals with following two kinds of agreements:
+
'''Service Level Management (SLM)''' deals with negotiating, agreeing, and documenting existing services with some level of policies. SLM deals with the following two kinds of agreements:
 
*Service Level Agreement (SLA)
 
*Service Level Agreement (SLA)
 
*Operational Level Agreement (OLA)
 
*Operational Level Agreement (OLA)
The following diagram describes activities involved in SLM process<ref>Definition - What is Service Level Management (SLM)? [https://www.tutorialspoint.com/itil/service_level_management.htm Tutorials Point]</ref>
+
The following diagram describes activities involved in SLM process
  
  
 
[[File:SLM Process.jpg|400px|Service Level Management Process]]
 
[[File:SLM Process.jpg|400px|Service Level Management Process]]
 +
 +
 +
==See Also==
 +
*[[Service Level Objective (SLO)]]
 +
*[[Service Level Requirements (SLR)]]
 +
 +
 +
==References==
 +
<references />

Revision as of 20:51, 3 January 2023

Service Level Management (SLM) deals with negotiating, agreeing, and documenting existing services with some level of policies. SLM deals with the following two kinds of agreements:

  • Service Level Agreement (SLA)
  • Operational Level Agreement (OLA)

The following diagram describes activities involved in SLM process


Service Level Management Process


See Also


References