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Difference between revisions of "Service Level Management (SLM)"

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'''[[Service]] Level [[Management]] (SLM)''' deals with negotiating, agreeing and documenting existing services with some level of policies. SLM deals with following two kinds of agreements:
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'''Service Level Management (SLM)''' deals with negotiating, agreeing, and documenting existing services with some level of policies. SLM deals with the following two kinds of agreements:
*[[Service Level Agreement (SLA)]]
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*Service Level Agreement (SLA)
*[[Operational Level Agreement (OLA)]]
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*Operational Level Agreement (OLA)
The following diagram describes activities involved in SLM [[process]]<ref>Definition - What is Service Level Management (SLM)? [https://www.tutorialspoint.com/itil/service_level_management.htm Tutorials Point]</ref>
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The following diagram describes activities involved in SLM process
  
  
 
[[File:SLM Process.jpg|400px|Service Level Management Process]]
 
[[File:SLM Process.jpg|400px|Service Level Management Process]]
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==See Also==
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*[[Service Level Objective (SLO)]]
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*[[Service Level Requirements (SLR)]]
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==References==
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<references />

Revision as of 20:51, 3 January 2023

Service Level Management (SLM) deals with negotiating, agreeing, and documenting existing services with some level of policies. SLM deals with the following two kinds of agreements:

  • Service Level Agreement (SLA)
  • Operational Level Agreement (OLA)

The following diagram describes activities involved in SLM process


Service Level Management Process


See Also


References