Difference between revisions of "Service Level Management (SLM)"
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'''Service Level Management (SLM)''' deals with negotiating, agreeing and documenting existing services with some level of policies. SLM deals with following two kinds of agreements: | '''Service Level Management (SLM)''' deals with negotiating, agreeing and documenting existing services with some level of policies. SLM deals with following two kinds of agreements: | ||
| − | *Service Level Agreement (SLA) | + | *[[Service Level Agreement (SLA)]] |
| − | *Operational Level Agreement (OLA) | + | *[[Operational Level Agreement (OLA)]] |
The following diagram describes activities involved in SLM process<ref>Definition - What is Service Level Management (SLM)? [https://www.tutorialspoint.com/itil/service_level_management.htm Tutorials Point]</ref> | The following diagram describes activities involved in SLM process<ref>Definition - What is Service Level Management (SLM)? [https://www.tutorialspoint.com/itil/service_level_management.htm Tutorials Point]</ref> | ||
[[File:SLM Process.jpg|400px|Service Level Management Process]] | [[File:SLM Process.jpg|400px|Service Level Management Process]] | ||
Revision as of 15:15, 15 January 2021
Service Level Management (SLM) deals with negotiating, agreeing and documenting existing services with some level of policies. SLM deals with following two kinds of agreements:
The following diagram describes activities involved in SLM process[1]
- ↑ Definition - What is Service Level Management (SLM)? Tutorials Point