Difference between revisions of "Service Level Requirements (SLR)"

Revision as of 21:01, 3 January 2023

Service level requirements (SLR) are a set of performance standards that a service provider agrees to meet when delivering a service to a customer. These requirements can include various factors such as availability, reliability, security, and performance of the service.

SLRs are typically defined in a service level agreement (SLA), which is a formal contract between the service provider and the customer. The SLA defines the terms and conditions under which the service will be provided, including the service level targets that the provider agrees to meet.

The purpose of SLRs is to ensure that the service provider meets the needs and expectations of the customer and to provide a way to measure and evaluate the performance of the service. They help to establish clear communication and understanding between the service provider and the customer and provide a basis for managing and improving the service over time.

SLRs are often used in industries such as information technology, where the quality and reliability of the service are critical to the customer's business operations. They may also be used in other industries, such as telecommunications, financial services, and transportation.

References

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-A '''Service Level [[Requirement]] (SLR)''' is a broad statement from a [[customer]] to a service provider describing their service expectations. A service provider prepares a [[Service Level Agreement (SLA)|service level agreement (SLA)]] based on the requirements from the customer. For example: A customer may require a [[server]] be operational (uptime) for 99.95% of the year excluding maintenance. SLRs are part of the [[Service Level Management (SLM)|Service Level Management]] stage of [[ITIL Service Design|Service Design]] within the [[Information Technology (IT)|IT]] field. The [[organization]] of these concepts is spelled out in [[ITIL (Information Technology Infrastructure Library)|ITIL]]; a method of standardizing the practices of IT services and [[design]].<ref>Definition - What is Service Level Requirements (SLR)? [https://en.wikipedia.org/wiki/Service-level_requirement Wikipedia]</ref>
+'''Service level requirements (SLR)''' are a set of performance standards that a service provider agrees to meet when delivering a service to a customer. These requirements can include various factors such as availability, reliability, security, and performance of the service.
+SLRs are typically defined in a service level agreement (SLA), which is a formal contract between the service provider and the customer. The SLA defines the terms and conditions under which the service will be provided, including the service level targets that the provider agrees to meet.
+The purpose of SLRs is to ensure that the service provider meets the needs and expectations of the customer and to provide a way to measure and evaluate the performance of the service. They help to establish clear communication and understanding between the service provider and the customer and provide a basis for managing and improving the service over time.
+SLRs are often used in industries such as information technology, where the quality and reliability of the service are critical to the customer's business operations. They may also be used in other industries, such as telecommunications, financial services, and transportation.
 === See Also ===
-*[[Service Level Management (SLM)]]
+*[[ITIL (Information Technology Infrastructure Library)]]
-*[[Service Level Objective (SLO)]]
 === References ===
 <references />