Difference between revisions of "Service Level Requirements (SLR)"
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| − | A '''Service Level Requirement (SLR)''' is a broad statement from a customer to a service provider describing their service expectations. A service provider prepares a [[Service Level Agreement (SLA)|service level agreement (SLA)]] based on the requirements from the customer. For example: A customer may require a server be operational (uptime) for 99.95% of the year excluding maintenance. SLRs are part of the [[Service Level Management (SLM)|Service Level Management]] stage of [[ITIL Service Design|Service Design]] within the [[Information Technology (IT)|IT]] field. The organization of these concepts is spelled out in [[ITIL (Information Technology Infrastructure Library)|ITIL]]; a method of standardizing the practices of IT services and design.<ref>Definition - What is Service Level Requirements (SLR)? [https://en.wikipedia.org/wiki/Service-level_requirement Wikipedia]</ref> | + | A '''[[Service]] Level [[Requirement]] (SLR)''' is a broad statement from a [[customer]] to a service provider describing their service expectations. A service provider prepares a [[Service Level Agreement (SLA)|service level agreement (SLA)]] based on the requirements from the customer. For example: A customer may require a [[server]] be operational (uptime) for 99.95% of the year excluding maintenance. SLRs are part of the [[Service Level Management (SLM)|Service Level Management]] stage of [[ITIL Service Design|Service Design]] within the [[Information Technology (IT)|IT]] field. The [[organization]] of these concepts is spelled out in [[ITIL (Information Technology Infrastructure Library)|ITIL]]; a method of standardizing the practices of IT services and [[design]].<ref>Definition - What is Service Level Requirements (SLR)? [https://en.wikipedia.org/wiki/Service-level_requirement Wikipedia]</ref> |
Revision as of 18:17, 6 February 2021
A Service Level Requirement (SLR) is a broad statement from a customer to a service provider describing their service expectations. A service provider prepares a service level agreement (SLA) based on the requirements from the customer. For example: A customer may require a server be operational (uptime) for 99.95% of the year excluding maintenance. SLRs are part of the Service Level Management stage of Service Design within the IT field. The organization of these concepts is spelled out in ITIL; a method of standardizing the practices of IT services and design.[1]