Service Pipeline

Service Pipeline is the concept that defines the variety of services that are currently under development in the service portfolio. The service pipeline is a futures based concept that defines the strategic future direction for the service provider. As part of the entire Service Portfolio, services that are taken from the pipeline and put into the service catalog. The Service Transition phases these pipeline services into operation. The pipeline is a good indicator on the overall health of the service provider, as it shows the services that are under development for customers or markets.

The service pipeline does not represent a virtual suggestion box of good ideas. Instead, services in the pipeline are those that have been discussed and vetted between the business customer and IT, and a conscious decision has been made to charter a project to develop these services. The Service Management Organization (SMO) ensures that adequate processes are in place to gather feedback from customers and puts in place mechanisms to filter, prioritize, and ultimately funnel services into the pipeline. Likewise, the SMO routinely evaluates to ensure that services in the pipeline are developed into live services and are offered (and made customer visible) in the service catalog.

The figure below illustrates where the Service Pipeline fits in the Service Lifecycle.

source: ITIL News

See Also

ITIL (Information Technology Infrastructure Library)
ITIL Availability Management
ITIL Continual Service Improvement (CSI)
ITIL Event Management
ITIL Facilities Management
ITIL Problem Management
ITIL Service Delivery
ITIL Service Design
ITIL Service Lifecycle
ITIL Service Strategy
ITIL Service Operation
ITIL Service Value Chain (SVC)
ITIL Service Value System (SVS)
Service Portfolio Management
Service Portfolio
Service Catalog
IT Governance
IT Infrastructure
IT Operations (Information Technology Operations)
Control Objectives for Information and Related Technology (COBIT)
Balanced Scorecard
Enterprise Risk Management (ERM)
Risk Management
IT Strategy
Business Strategy
Corporate Governance
Corporate Strategy
Enterprise Architecture
COSO Internal Control- Integrated Framework
Compliance