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Workaround

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ITIL defines a Workaround as a temporary fix. Workarounds temporarily restore service. ITIL doesn’t specify how long “temporary” is, just that a workaround does not correct the root cause of a problem. “Temporary” could be any time frame from one second to fifteen years and beyond.[1]

  1. ↑ Definition - What Does Workaround Mean in ITIL? Global Knowledge
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