Difference between revisions of "Workforce Optimization (WFO)"
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| − | ''' | + | '''Workforce Optimization''' or '''WFO''', is comprised of different tightly integrated solutions, [[Business Process|business processes]], and other contact center [[Technology|technologies]] that aim to optimize and maximize [[Employee|employee]] [[Productivity|productivity]] and efficiency.<ref>Defining Workforce Optimization (WFO) [https://www.ringcentral.com/contact-center/products/wfo.html#ring-cc Ring Central]</ref> |
Revision as of 21:00, 10 May 2021
Workforce Optimization or WFO, is comprised of different tightly integrated solutions, business processes, and other contact center technologies that aim to optimize and maximize employee productivity and efficiency.[1]
- ↑ Defining Workforce Optimization (WFO) Ring Central