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Configuration Item (CI)

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Configuration Item (CI) A Configuration Item is an entity in a configuration management solution such as a CMDB. ITIL defines a CI as any component that needs to be managed in order to deliver an IT Service. Information about each CI is recorded in a Configuration Record within the Configuration Management System and is maintained throughout its Lifecycle by Configuration Management. CIs are under the control of Change Management. CIs typically include IT Services, hardware, software, buildings, people, and formal documentation such as Process documentation and SLAs.[1]

  1. What is Configuration Item (CI)? CodeBeamer