ITIL Service Delivery
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ITIL Service Delivery defines the business of IT—and it’s one of two disciplines that comprise ITIL Service Management. Service Delivery is much like it sounds: it’s the delivery of an IT service to a customer. Done well, Service Delivery brings the business and IT together to benefit the company as a whole—eliminating the detrimental “Us-versus-Them” mindset. This is important because it performs a service the customer cannot do—and provides great value. Service Delivery should foster a corporate behavior for responsible use of IT services while maximizing corporate profits.[1]
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