Service Level Management (SLM)

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Service Level Management (SLM) deals with negotiating, agreeing and documenting existing services with some level of policies. SLM deals with following two kinds of agreements:

Service Level Agreement (SLA)
Operational Level Agreement (OLA)

The following diagram describes activities involved in SLM process^[1]

↑ Definition - What is Service Level Management (SLM)? Tutorials Point

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