What is Quality Management?
An integrative process that links knowledge, structures, processes and outcomes to enhance quality throughout an organization 1
Key Processes of Quality Management
- Quality Assessment: Promote and confirm consistency of performance and reduce variance. This includes policy and procedure adoption and compliance, adoption and monitoring of performance indicators, and assessment of program performance, service delivery quality and record keeping practices through analysis of indicators and periodic, systematic review of records and sentinel events.
- Quality Improvement: Promote meaningful changes in performance goals without increasing variance. This includes systematic review of performance indicators to identify opportunities for improvement, charging of work groups to develop improvement recommendations, action on recommendations, and measurement of the impact of recommendations as implemented.