Customer Satisfaction

Customer Satisfaction (CSAT) is a metric used to quantify the degree to which a customer is happy with a product, service, or experience. When it comes down to it, customer satisfaction is a reflection of how a customer feels about interacting with a business or a brand.

See Also

• IT Strategy (Information Technology Strategy)
• IT Governance
• E-Business
• Enterprise Architecture
• IT Sourcing (Information Technology Sourcing)
• IT Operations (Information Technology Operations)
• Chief Information Officer (CIO)