Difference between revisions of "Customer Satisfaction"
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| − | ''' | + | '''Customer Satisfaction (CSAT)''' is a [[Metrics|metric]] used to quantify the degree to which a [[Customer|customer]] is happy with a [[Product|product]], [[Service|service]], or experience. When it comes down to it, customer satisfaction is a reflection of how a customer feels about interacting with a [[Business|business]] or a [[Brand|brand]]. |