Difference between revisions of "Five Whys"
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| − | '''Five Whys (5 Whys or sometimes known as 5Y)''' is a simple but powerful tool for cutting quickly through the outward symptoms of a problem to reveal its underlying causes. The method is remarkably simple: when a problem occurs, you drill down to its root cause by asking "Why?" five times. Then, when a counter-measure becomes apparent, you follow it through to prevent the issue from recurring. The 5 Whys technique is most effective when the answers come from people who have hands-on experience of the process or problem in question. The 5 Whys uses "counter-measures," rather than "solutions." A counter-measure is an action or set of actions that seeks to prevent the problem from arising again, while a solution may just seek to deal with the symptom. As such, counter-measures are more robust, and will more likely prevent the problem from recurring.<ref>Definition - What is the Five Whys technique? [https://www.mindtools.com/pages/article/newTMC_5W.htm Mindtools]</ref> | + | '''Five Whys (5 Whys or sometimes known as 5Y)''' is a simple but powerful tool for cutting quickly through the outward symptoms of a problem to reveal its underlying causes. The method is remarkably simple: when a problem occurs, you drill down to its root cause by asking "Why?" five times. Then, when a counter-measure becomes apparent, you follow it through to prevent the issue from recurring. The 5 Whys technique is most effective when the answers come from people who have hands-on experience of the [[process]] or problem in question. The 5 Whys uses "counter-measures," rather than "solutions." A counter-measure is an action or set of actions that seeks to prevent the problem from arising again, while a solution may just seek to deal with the symptom. As such, counter-measures are more robust, and will more likely prevent the problem from recurring.<ref>Definition - What is the Five Whys technique? [https://www.mindtools.com/pages/article/newTMC_5W.htm Mindtools]</ref> |
Latest revision as of 15:55, 6 February 2021
Five Whys (5 Whys or sometimes known as 5Y) is a simple but powerful tool for cutting quickly through the outward symptoms of a problem to reveal its underlying causes. The method is remarkably simple: when a problem occurs, you drill down to its root cause by asking "Why?" five times. Then, when a counter-measure becomes apparent, you follow it through to prevent the issue from recurring. The 5 Whys technique is most effective when the answers come from people who have hands-on experience of the process or problem in question. The 5 Whys uses "counter-measures," rather than "solutions." A counter-measure is an action or set of actions that seeks to prevent the problem from arising again, while a solution may just seek to deal with the symptom. As such, counter-measures are more robust, and will more likely prevent the problem from recurring.[1]