A series of systematic sequence of steps or actions that result in a deliverable. A process consumes resources aka "input" and produces a deliverable aka "output."

  • Each step can be called a stage, phase, or procedure
  • Changing the sequence of steps will result in a different deliverable
  • Steps can execute in parallel

The two important things in a process are: steps, and deliverable. A step itself is a series of actions that produces a deliverable which is used by the next step in a process. A deliverable is "something" of value - a component part, piece of software, tool, template etc.

The boundaries of a process, therefore, are arbitrary - where one draws a line can be driven by factors such as time, and organizational unit.