Process Flow
Process flows (or process diagrams) provide a visual overview or workflow diagram of all the tasks and relationships involved in a process. The goal of illustrating a process could be two-fold:
- To explain how a process works
- To improve a process
Most processes tend to be fairly opaque with a lot of institutional or "tribal" knowledge moving things forward. If you work in an environment like this you probably hear a lot of comments that sound like this:
- "Bob knows what to do with those."
- "Sara handles that."
- "Ed decides which way to go with that."[1]