Total Quality Management (TQM)
What is Total Quality Management (TQM)?
Total Quality Management (TQM) is a management approach focused on the continual assessment and improvement of products or services to ensure the highest quality. The goal of TQM is to deliver products and services that are of the highest quality for customers. To achieve this, organizations need to monitor the processes used in product creation and provide funding, staffing, and training for ongoing product and service quality management. TQM draws from other tools and techniques to ensure high-quality products. It is based on the idea that all employees should strive to provide on-demand products and services that customers will value.
Total Quality Management (TQM) is a comprehensive approach to achieving success and customer satisfaction. It involves making changes in the processes, products, services, and culture within an organization. TQM focuses on changing the mindset of management and encouraging employees to adopt the same mindset. The core components of Total Quality Management include leadership commitment, funding, training, and staffing which are necessary for successful implementation. TQM also uses effective communication tools to promote quality culture and quality discipline within an organization. The overall goal of Total Quality Management is to improve the quality of products and services across all areas of the organization for better performance outcomes.