Application Service Management (ASM)
Application service management (ASM) is an emerging discipline within systems management that focuses on monitoring and managing the performance and quality of service of business transactions.
ASM can be defined as a well-defined process and use of related tools to detect, diagnose, remedy and report the service quality of complex business transactions to ensure that they meet or exceed end-users’ Performance measurements relate to how fast transactions are completed or information is delivered to the end user by the aggregate of applications, operating systems, hypervisors (if applicable), hardware platforms, and network interconnects. The critical components of ASM include application discovery & mapping, application "health" measurement & management, transaction-level visibility, and incident-related triage.
- Dynamic Dependencies in Application Service Management IBM