Enterprise Function Diagram (EFD)
An Enterprise Function Diagram (EFD) is a model from an enterprise business perspective. EFDs give a top level breakdown of the main functions of an enterprise.
The figure below is an example of an EFD. The boxes denote enterprise functions. To the left and to the right the external parties are portrayed. Arrows indicate the flow of information. Each of the functions is briefly discussed below
- Center Parcs Europe (HQ) – Enterprise Functions
Call Center Handles bookings from customers, made by either telephone or via the website. Handling Deals with all incoming bookings from call center, tour operators, and agents. It processes this data and passes it on to the Finance function. Subsequently, it sends a Pre-Arrival Package (PAP) to the customers, containing swimming pool entry passes, brochures, etc. Furthermore, it passes the information on to the Operations function of the respective parks. Finance Receives information about the bookings that are made from the Handling function, sends invoices to the customers, and receives the payments from them (not if the customer booked via a tour operator). Finance will also calculate and pay the commission to the tour operators and agents. The payments from the bookings are transferred to the individual parks (which are all separate corporations). Finance also reports to the Management function. Management Receives and reviews financial reports from the Finance functions of both the CP HQ and the individual parks. Planning and feedback on the financial reports are sent to the Finance functions. CRM The Customer Relationship Management function is responsible for all CRMrelated activities. It will receive customer information (i.e., information about the customers, the bookings they made, etc.) and aims to transform this information into knowledge about the customers (i.e., customer profiles and segments, etc.).
- Individual parks – Enterprise Functions
Individual Departments Are not further elaborated, since they all perform the same functions from the perspective of enterprise architecture. They receive a planning from the Operations function, and report to the Finance function. They are all individually responsible for the ordering of supply. Finance Receives payments from the CP HQ, handles invoices from and payments to the suppliers. Reports to the Operations function. Operations Responsible for all the planning, including that of the different individual departments in that park. They receive reports from the Finance function, and have to report to the management of the CP HQ.