Procedure manuals aim to standardize jobs so that employees attain the desired quality. They guide the execution of processes, facilitate training, help verify compliance activities, and become an important source of information. A good procedure manual should include:
- The graphical representation of the process
- Start conditions
- Interface with other processes
- The activities
- Process execution paths
In addition, it must include auxiliary text detailing various information about each activity, such as business rules, input, output and areas responsible, among others. Procedure manuals are an important material for companies looking to accomplish business process standardization.