Business Excellence

Business Excellence is often described as outstanding practices in managing the organization and achieving results, all based on a set of fundamental concepts or values. These practices have evolved into models for how a world class organization should operate. These models have been developed and continue to evolve through extensive study of the practice and values of the world’s highest performing organizations. Since the 1990s there has been a general decline in award applications. However there has been an increasing trend for organizations to apply these models and integrate the principles and practice with their day-to-day operations thereby achieving the benefits business excellence brings.[1]

Business Excellence Tools[2]
Business Excellence tools are explained in 3 categories. First be clear on the desired outcome for your business and then choose carefully for most value.

Business Excellence Models[3]
Business excellence models are frameworks that when applied within an organization can help to focus thought and action in a more systematic and structured way that should lead to increased performance. The models are holistic in that they focus upon all areas and dimensions of an organization, and in particular, factors that drive performance. These models are internationally recognized as both providing a framework to assist the adoption of business excellence principles, and an effective way of measuring how thoroughly this adoption has been incorporated.

Several business excellence models exist world-wide. While variations exist, these models are all remarkably similar. The most common include;

Business Excellence Frameworks[4]
A Business Excellence Framework is an integrated leadership and management system that describes the elements essential to sustainable organizational excellence. An organization can use a Business Excellence Framework to:

Business Excellence Framework
source: Ramesh Kandadai

Business Excellence Awards
In general, business excellence models have been developed by national bodies as a basis for award programs. For most of these bodies, the awards themselves are secondary in importance to the wide-spread take up of the concepts of business excellence, which ultimately lead to improved national economic performance. Often awards programs operate at a local, regional and national level to recognize and celebrate the achievement of all levels of organizational maturity. It is through these award programs that an organization can be assessed and justifiably claim to operate at World Class levels of performance. Awards are usually only given to those organizations that have been assessed as “excellent” through a rigorous awards process using independent teams of evaluators to assess award applicants. It was recently estimated that there are at least 76 countries operating a business excellence award program at a national level.

See Also

EFQM Excellence Model
Baldrige Award
The New St. Gallen Management Model
IT Strategy (Information Technology Strategy)
Business IT Alignment Business
Business-to-Business (B2B)
Business Application
Business-Driven Development (BDD)
Business-to-Business Gateway
Business-to-Consumer (B2C)
Business Accelerator
Business Activity Monitoring (BAM)
Business Analysis
Business Analytics
Business Application
Business Application Programming Interface (BAPI)
Business Architecture
Business Asset
Business Capability
Business Capability Modeling
Business Ethics
Business Case
Business Centric Methodology (BCM)
Business Continuity Management (BCM)
Business Continuity Plan (BCP)
Business Continuity Planning (BCP)
Business Cycle
Business Diversification
Business Driven Technology
Business Drivers
Business Ecosystem
Business Environment and Internal Control Factors (BEICF)
Business Excellence
Business Expansion
Business Function
Business Function Model
Business IT Alignment
Business Impact Analysis (BIA)
Business Incubator
Business Insurance
Business Integration
Business Intelligence
Business Interruption Insurance
Business Life Cycle
Business Logic
Business Management System (BMS)
Business Model Innovation (BMI)
Business Model for Information Security (BMIS)
Business Motivation Model (BMM)
Business Objects
Business Operations
Business Oriented Architecture (BOA)
Business Mission
Business Vision
Business Model
Business Goals
Business Objective
Corporate Structure
Corporate Social Responsibility (CSR)
Chief Executive Officer (CEO)
IT Strategy (Information Technology Strategy)
IT Governance
Enterprise Architecture
IT Sourcing (Information Technology Sourcing)
IT Operations (Information Technology Operations)


  1. Definition of Business Excellence
  2. Business Excellence Tools for SMEs
  3. Business Excellence Models BusinessExcellenceTools
  4. What are the uses of Business Excellence Framework? SAI Global

Further Reading