Business Relationship Management (BRM)

What is Business Relationship Management (BRM)?

Business Relationship Management (BRM) is a process or function responsible for maintaining relationships between different parts of a company. The role of the BRM manager is to manage personal relationships with business managers, provide input to service portfolio management, and ensure that the IT service provider satisfies business needs. The BRM manager is responsible for understanding the business needs of various stakeholders and resolving issues when they arise. They are also tasked with managing and tracking all the relationships between different parts of a company in order to unlock the power of BRM.

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