Business Technology Management (BTM)

Business Technology Management (BTM) is a management science that aims to unify business and technology business strategies with the aim of extracting the full potential value of business technology solutions.[1]

The effectiveness of BTM measures and capabilities is recorded by the BTM Maturity Model, which includes four primary dimensions:

  • Process: Initial BTM principle dimensions are a set of repeatable, flexible and robust processes specified and optimized for efficiency and general business process quality.
  • Organization: Successful management processes are supported by a tight organizational structure based on responsibility, correct decisions and a clear understanding of roles. Includes participative, centralized and need-based bodies.
  • Information: All effective decisions depend on timely information that are based on data and metrics, which should be available, accurate, relevant and reliable. Metrics convert raw data into useful data that must appropriately validate strategic and operational objectives. Internal information is used across the enterprise and time. External information crosses functions, industries and extended-enterprise partners.
  • Technology: Effective technology facilitates process execution, timely information sharing and continuous coordination of organizational layers and elements and is implemented through reporting, manual task automation, decision-making analytics and management system integration.

A BTM capability is a competency achieved by combining BTM dimensions to create repeatable management processes. Seventeen capabilities are grouped into four functional areas, as follows: *Governance and organization: Ensure that BT decisions are identified and executed to develop an organizational structure that manages risk and meets business needs.

  • Technology investments: Ensure enterprise awareness of current IT capabilities, including available resources and future requirements Strategy and planning: Ensure effective decision making related to technology and business synchronization and reducing future development planning and complexity.
  • Strategic enterprise architecture: Ensure availability of current and future business environment information.[2]

See Also

Business Technology Management (BTM) encompasses the practices, processes, and skills used to leverage digital technologies and business models to create value in an organization. BTM focuses on bridging the gap between business and technology, ensuring that technology investments align with business goals and drive efficiency, innovation, and competitive advantage. This multidisciplinary approach combines elements of business management, information technology (IT), and innovation management to optimize and transform business processes, products, and services.

  • Digital Transformation (DX): the integration of digital technology into all areas of a business, fundamentally changing how businesses operate and deliver value to customers, and fostering a culture of continuous innovation.
  • Information Technology Management (ITM) the discipline of managing all aspects of an organization's technology resources to effectively and efficiently meet its needs and priorities.
  • Strategic Planning: Explaining the organizational management activity used to set priorities, focus energy and resources, strengthen operations, and ensure that employees and other stakeholders are working toward common goals.
  • IT Governance: Discussing the framework that ensures IT investments support business goals, optimizing the value of technology and managing risks associated with IT projects and services.
  • Project Management: Covering the process of leading the work of a team to achieve all project goals within the given constraints, crucial for implementing technology solutions that align with business objectives.
  • Enterprise Architecture (EA): Explaining the practice of analyzing, designing, planning, and implementing enterprise analysis to successfully execute on business strategies, including the alignment of IT infrastructure with business goals.
  • Change Management: Discussing the approach to transitioning individuals, teams, and organizations to a desired future state, particularly important in the context of digital and technological changes.
  • Innovation Management: Covering the process of managing innovations in an organization, from idea generation to product and service development, supporting the business's growth and adaptation to market changes.
  • Cyber security Management: Discussing the practices and processes used to protect an organization’s information systems and data from cyber threats, an increasingly critical area within BTM.
  • Data Analytics and Business Intelligence (BI): Explaining the techniques and tools for transforming raw data into meaningful and useful information for business analysis purposes, supporting data-driven decision-making.
  • Customer Relationship Management (CRM): Covering the strategies and technologies companies use to manage their interactions with current and potential customers, improving business relationships.
  • Agile Methodology and Lean Methodologies: Discussing the approaches to software development and project management that emphasize flexibility, customer satisfaction, and continuous improvement, aligning technology development processes with business needs.
  • Business Centric Methodology (BCM)


  1. Business Technology Management defined BPC Glossary
  2. Business Technology Management Explained Techopedia

Further Reading

  • What is Business Technology Management and how does it relate to Enterprise Architecture? Open group
  • Business Technology Management - From Alignment to Synchronization to Convergence Faisal Hoque