IT Management (Information Technology Management)
IT Management is the process of overseeing all matters related to information technology operations and resources within an IT Organization (information technology organization). IT management ensures that all technology resources and associated employees are utilized properly and in a manner that provides value for the organization.
IT Governance is the process of leading the IT Organization. So, IT Governance provides leadership or sets the direction while IT Management provides operational capability or executes on the direction. Increasingly, both these capabilities are assigned to the Chief Information Officer (CIO) and their team.
Overview of IT Management
The central aim of IT management is to generate value through the use of technology. To achieve this, business strategies and technology must be aligned.
IT Management is different from management information systems. The latter refers to management methods tied to the automation or support of human decision making. IT Management refers to IT related management activities in organizations. MIS is focused mainly on the business aspect, with a strong input into the technology phase of the business/organization.
A primary focus of IT management is the value creation made possible by technology. This requires the alignment of technology and business strategies. While the value creation for an organization involves a network of relationships between internal and external environments, technology plays an important role in improving the overall value chain of an organization. However, this increase requires business and technology management to work as a creative, synergistic, and collaborative team instead of a purely mechanistic span of control.
Historically, one set of resources was dedicated to one particular computing technology, business application or line of business, and managed in a silo-like fashion. These resources supported a single set of requirements and processes, and couldn't easily be optimized or reconfigured to support actual demand. This led technology providers to build out and complement their product-centric infrastructure and management offerings with Converged Infrastructure environments that converge servers, storage, networking, security, management and facilities. The efficiencies of having this type of integrated and automated management environment allows enterprises to get their applications up and running faster, with simpler manageability and maintenance, and enables IT to adjust IT resources (such as servers, storage and networking) quicker to meet unpredictable business demand.
The Importance of IT management
IT underpins almost all enterprise activity. Automation, data processing and always-on connectivity have opened the door to previously unimagined capabilities and efficiencies. It may be impossible to separate technology from daily business operations.
At the same time, an organization is vulnerable when systems underperform or fail. A down network, lost data or malware can severely impact day to day operations. The average cost of a data breach in the US, for example, is $3.86 million. IT management practices ensure that information technologies are secure, highly available and perform at their peak.
CIOs also take a lead role in adopting new systems to improve operations. Suggests an IT executive: “Emerging technologies, such as machine learning, analytics, chatbots and blockchain, can completely revolutionize our way of offering services.”
“IT is on the precipice of unprecedented change,” says CIO magazine. “Every company, now in the business of technology, is experiencing glimmers of larger shifts to come: automation, decentralized technology budgets, rapid adoption of cloud-based services, and most recently, artificial intelligence as a business necessity.”
CIOs may need to do more than invest in the latest service or system. Digital transformation requires innovation and strategic enablement. “For us, the CIO’s role is no longer the old back-office technology manager. There’s no boardroom conversation that happens without the CIO involved,” notes one IT executive. "I think CIOs have to become more business savvy,” notes another. “We have to be integrated and ingrained in the business, so we know how to use technology to resolve business challenges and make things forward-looking from an industry perspective.”
- IT Strategy (Information Technology Strategy)
- IT Governance Framework
- IT Strategic Plan (Information Technology Strategic Plan)
- IT Strategic Planning
- Chief Information Officer (CIO)
- IT Organization (information technology organization)