IT Operating Model

IT Operating Model (Information Technology Operating Model) is the unique configuration of people, processes, and infrastructure used to conduct the day-to-day operations of an organization. In effect, an IT Operating Model implements an IT Strategy and IT Strategic Plan.

An IT Operating Model translates strategic intent into operational capabilities. It serves as the foundation for execution and provides a clear guide for the enterprise leadership team, line managers and operational teams. A well-defined and articulated operating model is the bridge between strategy and day-to-day operations that guides the team, provides the context, and enables behaviours that will realise the strategy and vision. IT Operating models aren’t just reserved for large companies – regardless of size, all companies should have an operating model of some kind. In some cases, it might be brief or not very prescriptive, but should still exist and be maintained to help bridge the gap between the why and how. IT organisations without an operating model of any shape at all run the risk that strategy won’t be realised, processes will not be optimised, and IT staff won’t be aligned to a common view of how the IT organisation should work to deliver business value.

An IT operating model is a combination of organizational structure and processes that comprehensively covers the IT department. It spans the whole IT lifecycle from IT strategy, architecture, demand and supply management, project management, infrastructure to support services such as accounting and HR. In essence, it is how the IT organization is set up to serve its users, the business. Chief Information Officers (CIOs) and IT executives are facing constant pressure to optimize their IT operating model to fit the ever changing business models of their users. The guidance information systems (IS) research provides on this issue is scarce. The IS literature contains little specific advice on how organizations should develop and adapt IT operating models. While the literature has extensive studies on components of IT operating models, such as enterprise architecture, research on IT operating models as a whole is surprisingly sparse.